IV36439: ADDBUNDLES UE WIA64 OVERWRITES WINNT UE

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APAR status

  • Closed as fixed if next.

Error description

  • Executing the addbundles command to install the Windows Itanium
    (WIA64) OS Agent package into the TEMS Depot will overwrite
    existing the Windows 32-Bit(WINNT) UE package contents.  After
    this overwrite has occurred, distributing the UE package to a
    Windows 32-Bit (WINNT) endpoint will result in an installation
    failure of the UE Component. The failure message that appears
    in the installation states that "the platform is not WIA64".
    
    RECREATE INSTRUCTIONS:
    1. Install ITM 622 FP9 Windows TEMS
    2. Install ITM 622 FP9 OS Agent on Windows 2008 R2
    3. Execute addbundles -i <cd-image>/WINDOWS/Depot -t NT
    4. Execute addbundles -i <cd-image>/WIA64/Depot -t UE
    5. Execute addsystem -n endpoint:NT -t UE
    
    Observe timeout waiting for installation of UE to occur and
    failure message appearing in last line of installation log file
    on endpoint.
    

Local fix

  • Two files are available from IBM Support for download:
    
    
    06.22.04.00_WIA64_UE.zip
    
    06.22.04.00_WIA64_UE.tar
    
    
    These are the step to follow.
    
    1. Since the current TEMS Depot has a WIA64 UE  Package which
       has overwritten the WINNT UE package, you will need to run
       the addbundles command again with the WINNT package to
       restore the WINNT UE package in the depot.
    
    tacmd addbundles -i /06.22.04.00_media/WINDOWS/Deploy -t UE
    
    2. Once the WINNT UE package is restored from your CD-Image into
       the TEMS Depot by (1) above, you will need to add the
       06.22.04.00_WIA64_UE package to the TEMS Depot.  This package
       will add the 06.22.04.00 WIA64 UE package to the TEMS Depot
       in the WIA64, not WINNT, directory.
    
      a. Uncompress the file downloaded from EcuRep into a temporary
         directory
    
        (Unix/Linux TEMS)
    
         tar -xvf  06.22.04.00_WIA64_UE.tar
    
        (Windows TEMS)
    
         unzip 06.22.04.00_WIA64_UE.zip
    
      b. Add the uncompressed package to the TEMS Depot.
    
         tacmd addbundles -i <temporary>/WIA64/Deploy
    

Problem summary

  • No Tivoli Enterprise Services User Interface Extensions (UE)
    Descriptor file (KNTWIA64.dsc) was generated specifically for
    the Windows Itanium (WIA64) architecture. Rather the Windows
    OS Agent 32-Bit package (KNTWINNT.dsc) Descriptor file  was
    shipped for the
    WIA64 architecture. So when the user attempts to install
    the Windows OS Agent package on a Windows Itanium plaform,
    the installation fails.
    
    In the 06.23.00.00 Release of IBM Tivoli Monitoring, a separate
    Descriptor file
    was created for the WIA64 architecture. In doing so, the WINNT
    architecture binaries no longer overwrite the WIA64 binaries in
    in the Tivoli Enterprise Monitoring Server Depot.
    

Problem conclusion

Temporary fix

  • Two files are available from IBM Support for download:
    
    
    06.22.04.00_WIA64_UE.zip
    
    06.22.04.00_WIA64_UE.tar
    
    
    These are the step to follow.
    
    1. Since the current Tivoli Enterprise Monitoring Server
    Depot has the WIA64 UE Package installed, it has already
    overwritten the WINNT UE package in the Depot. You will need
    to run the addbundles command again with the WINNT package to
    restore the WINNT UE package in the depot.
    
    tacmd addbundles -i /06.22.04.00_media/WINDOWS/Deploy -t UE
    
    2. Once the WINNT UE package is restored from your CD-Image into
    the TEMS Depot by (1) above, you will need to add the
    06.22.04.00_WIA64_UE package to the TEMS Depot.  This package
    will add the 06.22.04.00 WIA64 UE package to the TEMS Depot
    in the WIA64, not WINNT, directory.
    
    a. Uncompress the file downloaded from EcuRep into a temporary
    directory
    
    (Unix/Linux TEMS)
    
    tar -xvf  06.22.04.00_WIA64_UE.tar
    
    (Windows TEMS)
    
    unzip 06.22.04.00_WIA64_UE.zip
    
    b. Add the uncompressed package to the TEMS Depot.
    
    tacmd addbundles -i <temporary>/WIA64/Deploy
    

Comments

APAR Information

  • APAR number

    IV36439

  • Reported component name

    TEMS

  • Reported component ID

    5724C04MS

  • Reported release

    622

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    YesSpecatt / Installability / UE

  • Submitted date

    2013-02-06

  • Closed date

    2013-03-19

  • Last modified date

    2013-03-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R623 PSY

       UP

  • R630 PSY

       UP



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Document information


More support for:

Tivoli Components
ITM Tivoli Enterprise Mgmt Server V6

Software version:

622

Reference #:

IV36439

Modified date:

2013-03-19

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