IV36408: DEPLOYMENT REQUEST FOR 2 SERVERS FAILS WITH WORKFLOW PMRDPRBSYP FAILED WHILE REQUEST FOR 1 SERVER AT A TIME SUCCEEDS

APAR status

• Closed as program error.

Error description

• PROBLEM DEFINITION:
  
  Execute a request for a deployment of 2 servers (or more), very
  simple request (1 vCPU, 4 GB RAM, 8 GB swap, 35 GB HDISK).
  After pressing the finish button, in a while, the service
  request goes into the status 'New', then after a while goes into
  the 'In-progress' status, then directly into
  failed without starting any TPM workflow and showing the
  following info in the service request log:
  
  
  
  CTJZH8319E - Service request 20077 was closed due to
  errors during processing. Project eeddcc2 may not be
  operational.
  CTJZH8317I - BlueCloud processing has finished for
  project /cloud/rest/projects/xxxx/ with failures returning
  status 3.
  CTJZH8330E - The cloud management subsystem was unable
  to create any of the requested servers.
  CTJZH3405E - Workflow PMRDPRBSYP failed
  CTJZH0074I - Cancel actual and all remaining tasks of
  the management plan.
  CTJZH3411I - Management Plan Create Project completed
  
  
  No problem asking for 1 server at a time, deployment of the same
  exact servers but one at a time works without issues.
  
  STEPS TO REPRODUCE:
  Request to create a project with more than one server.
  
  CURRENT ERROUNEOUS RESULTS: request for multiple servers will
  fail with above mentioned errors. Request for a single server at
  a time succeeds.
  
  EXPECTED RESULTS: request for multiple servers should complete
  successfully.
  
  ENV:
  It is an environment including a TSAM server + a DB2 server
  (both SLES 10 Sp3), installed via ISDM at level 7.2.2 then
  upgraded to 7.2.2.1
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of Tivoli Service Automation Manager
  7.2.2.1
  ****************************************************************
  * PROBLEM DESCRIPTION:
  Service request fails asking for more than 1 server
  ****************************************************************
  * RECOMMENDATION:
  A temporary workaround is available through an updated workflow
  "Resource_Master". Contact L2 to get this workflow and
  instructions how to apply it.
  
  For permanent resolution apply Tivoli Service Automation Manager
  7.2.4 Fixpack 1 when available.
  

Problem conclusion

• The DCM query in the for each loop gives an error that "An array
  value cannot be assigned to a single valuable variable". Having
  this statement written separately solves this error from
  occurring. This APAR solves the problem - after starting the
  product the problem will not occur anymore, there are no
  specific additional actions required for the customer.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 7.2.4-TIV-TSAM-FP0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels