IV36294: PHYSICAL LOCATION (CILOCATION) AND CHANGE NUMBER (RFC) FIELDS SHOULD BE SKIPPED UPON CI DUPLICATE.

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APAR status

  • Closed as program error.

Error description

  • Both Change Number (RFC) and CI Location should be skipped as
    well because they are invalid values with the following reasons:
    
    1. The duplicated CI doesn't attach to the Change Ticket. It is
    incorrect to copy Change Number (RFC) over to the newly
    duplicated CI.
    2. For any CI, you will not be able to manually enter an invalid
    Change Number, ie, other Change Ticket Number. The code logic
    prevents the invalid value.
    
    3. CI Location is incorrect for the newly duplicated CI.
    
    See attached files:
    PMR67519,379,000-OriginalCI.png
    PMR67519,379,000-DuplicatedCI.png
    
    
    Steps for reproducing the scenario:
    1. Login to the ISM
    2. Navigate to Configuration Items Application:  Go To --> IT
    Infrastructure --> Configuration Items
    3. Find or populate Computer System CI such that the following
    fields contain valid values:
    a. Asset (DB Column:  CI.AssetNUM)
    b. Actual Configuration Item (ISM 71X)/Actual Configuration Item
    Number (ISM 72X)  (DB Column: CI.ActCINUM)
    c. Change Number (DB Column: CI.RFC)
    
    4. Duplicate the above CI using:  Select Action -> Duplicate CI
    5. Populate the CI NUM field, and save the CI.
    6. Asset NUM, Actual CI NUM, and RFC values are carried over to
    the newly duplicated CI.
    7. Click the "Go To Asset" option of the flyover menu next to
    the Asset field to navigate to asset record
    8. Click the "Go To Actual Configuration Item" option of the
    flyover menu next to the Actual Configuration Item Number field
    to navigate to the Actual Configuration Item record
    9. The value in Change Number field is invalid.
    
    Result above breaks the business logic of the tool:
      CI / Asset linking should be unique
      CI/ Actual CI linking should be unique
      No one should be able to save an invalid value in the Change
    Number field
    
    Any 721 & 711 CCMDB and 7.5 SCCD
    
    
    ISM 7114X
    App Server
    IBM WebSphere Application Server 6.1
    Change PMP 7.1.1.2 Build 20080619D DB Build V710-28
    SRM Problem Management 7.1.0.2 Build 20081215D6 DB Build
    V7102-01
    Service Desk Integration MEA 7.1.0.00 Build BUILD DB Build
    V710-14
    SRM Solution 7.1.0.2 Build 20081215D6 DB Build V7102-02
    SRM Incident Management 7.1.0.2 Build 20081215D6 DB Build
    V7102-01
    Asset Management 7.1.0.0 Build 52b DB Build V7100-001
    SRM SLA Hold 7.1.0.0 Build 20080819D DB Build V710-06
    SRM Service Request Management 7.1.0.2 Build 20081215D6 DB Build
    V7102-02
    SRM Instant Messenger 7.1.0.3 Build 20081215D6 DB Build V7103-03
    IBM Tivoli Integration Composer 7.2.0.0 Build 200907221736 DB
    Build V7200-16
    Common PMP 7.1.1.4 Build 20081205D DB Build V710-43
    Config PMP 7.1.1.4 Build 20090416D DB Build V710-29
    SRM Search 7.1.0.3 Build 20081215D6 DB Build V7103-03
    IM TPM 7.1.1.2 Build 20080619D DB Build V710-08
    IM TCM 7.1.1.00 Build 20080424D DB Build V710-03
    SRM Service Desk Content - Best Practices 7.1.0.00 Build
    20081010D DB Build V710-49
    SRM Service Desk Content - Classification 7.1.0.00 Build
    20081010D DB Build V710-03
    Release PMP 7.1.1.2 Build 20080619D DB Build V710-38
    CI PMP 7.1.1.4 Build 200904170430 DB Build V712-05
    SRM Survey Management 7.1.0.3 Build 20081215D6 DB Build V7103-03
    SRM Service Catalog 7.1.0.3 Build 20081215D DB Build V7103-08
    SRM Service Desk 7.1.0.3 Build 20081215D6 DB Build V7103-03
    Base Services 7.1.1.4-LA20100914-1340 Build 20081211-0842 DB
    Build V7114-118
    Server OS AIX 6.1
    
    ISM 72X App Server
    IBM WebSphere Application Server 6.1
    Version
    Service Desk Integration MEA 7.2.1.00 Build 201008192131 DB
    Build V7200-03
    IBM Tivoli Configuration Management 7.2.1.2 Build 201201051706
    DB Build V7212-00
    SRM Service Request Management 7.2.1.3 Build 201201161227 DB
    Build V7213-00
    IBM Tivoli Common Process Components Content 7.2.1.0 Build
    201008131846 DB Build V7210-03
    IBM Tivoli Change Management Content 7.2.1.0 Build 201008131846
    DB Build V7210-10
    IBM Tivoli Integration Composer 7.2.2.0 Build 201008110625 DB
    Build V7210-02
    IMBot SRM Service Desk 7.2.0.0 Build 201008192131 DB Build
    V7200-03
    IBM Tivoli Release Management Content 7.2.1.0 Build 201008181852
    DB Build V7210-04
    SRM Service Desk Content - Best Practices 7.2.1.0 Build
    201008192131 DB Build V7210-10
    SRM Service Desk Content - Classification 7.2.1.0 Build
    201008192131 DB Build V7210-03
    IBM Tivoli Common Process Components 7.2.1.2 Build 201201051706
    DB Build V7212-01
    SRM Service Desk Content - Best Practice Users 7.2.1.0 Build
    201008192131 DB Build V7210-03
    Naming Reconciliation Services 1.0.0.0 Build 200907211418 DB
    Build V7200-04
    IBM Tivoli Change Management for Service Providers 7.2.1.2 Build
    201201051706 DB Build V7212-00
    SRM Service Desk 7.2.1.3 Build 201201161227 DB Build V7213-01
    IBM Tivoli Configuration Management Content 7.2.1.0 Build
    201008131846 DB Build V7210-06
    IBM Tivoli Asset Management for IT 7.2.2.1 Build 201112141316 DB
    Build V7221-11
    IBM Tivoli Configuration Items Content 7.2.1.0 Build
    201008131846 DB Build V7210-01
    SRM Screen Capturer 7.2.1.0 Build 201008192131 DB Build V7210-01
    IBM Tivoli Configuration Items for Service Providers 7.2.1.2
    Build 201201051706 DB Build V7212-00
    IBM Tivoli Common Process Components for Service Providers
    7.2.1.2 Build 201201051706 DB Build V7212-00
    ISM Content Installer 7.2.1.3 Build 201111110245 DB Build
    V7213-01
    IBM Tivoli Configuration Items 7.2.1.2 Build 201201051706 DB
    Build V7212-01
    SRM Problem Management 7.2.1.3 Build 201201161227 DB Build
    V7213-00
    SRM Solution 7.2.1.3 Build 201201161227 DB Build V7213-00
    SRM Incident Management 7.2.1.3 Build 201201161227 DB Build
    V7213-00
    SRM Service Catalog Base 7.2.1.3 Build 201201161227 DB Build
    V7213-02
    SRM SLA Hold 7.2.1.3 Build 201201161227 DB Build V7213-01
    Advanced Workflow Components 7.2.1.2 Build 201201051804 DB Build
    V7212-02
    IBM Tivoli Configuration Management for Service Providers
    7.2.1.2 Build 201201051706 DB Build V7212-00
    IBM Tivoli Release Management TCM Integration Module 7.1.2.00
    Build 201005180622 DB Build V7120-01
    Scheduler 7.1.1.0-20101222-1211 Build 20100219-1725 DB Build
    V7110-33
    IBM Tivoli Asset Management for IT for Service Providers 7.2.2.0
    Build 201008101233 DB Build V7210-11
    SRM Service Desk for Service Providers 7.2.0.0 Build
    201008192131 DB Build V7120-03
    SRM Search 7.2.1.3 Build 201201161227 DB Build V7213-01
    IBM Tivoli Release Management TPM Integration Module 7.1.2.0
    Build 201005180719 DB Build V7120-03
    SRM Survey Management 7.2.1.2 Build 201201161227 DB Build
    V7212-00
    IBM Tivoli UI Widgets 7.2.1.2 Build 201201051706 DB Build
    V7212-01
    IBM Tivoli Change Management 7.2.1.2 Build 201201051706 DB Build
    V7212-02
    IMI for SRM Service Desk 7.2.0.00 Build 201008192131 DB Build
    V7200-02
    SRM Service Catalog Content 7.2.1.3 Build 201201161227 DB Build
    V7213-00
    SRM Self Service Center 7.2.1.0 Build 201008192131 DB Build
    V7210-01
    Base Services 7.1.1.10 Build 20111118-1355 DB Build V71110-16
    IBM Maximo for Service Provider 7.1.1.2 Build 20100408-1049 DB
    Build V7122-06 HFDB Build HF7122-06
    IBM Tivoli Release Management for Service Providers 7.2.1.2
    Build 201201051706 DB Build V7212-00
    IBM Tivoli Release Management 7.2.1.2 Build 201201051706 DB
    Build V7212-00
    Server OS AIX 6.1
    

Local fix

Problem summary

  • PHYSICAL LOCATION (CILOCATION) AND CHANGE NUMBER (RFC) FIELDS
    SHOULD BE SKIPPED UPON CI DUPLICATE.
    

Problem conclusion

  • Fix is included in the next product fix pack.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV36294

  • Reported component name

    CCMDB (& INSTAL

  • Reported component ID

    5724M1900

  • Reported release

    721

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-04

  • Closed date

    2013-02-20

  • Last modified date

    2013-02-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CCMDB (& INSTAL

  • Fixed component ID

    5724M1900

Applicable component levels

  • R721 PSY

       UP



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Document information


More support for:

Tivoli Change and Configuration Management Database

Software version:

721

Reference #:

IV36294

Modified date:

2013-02-20

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