IV35516: BMXAA82 REFETCH AND TRY AGAIN ERROR CREATING FOLLOWUP WO IN MOBILE

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APAR status

  • Closed as program error.

Error description

  • BMXAA82 Refetch and try again Error creating followup WO in
    Mobile
    
    From Maximo Web Interface:
    
    1. Setup a query to download some work orders to Maximo mobile
    work manager
    
    (status='INPRG' and owner =:user)
    
    2. Assign an owner to a duplicated work order which will be
    downloaded to the mobile (open INPRG work order, assign WILSON
    as owner from select owner menu)
    
    
    
    From Mobile Emulator (or Device) :
    
    3. Login as WILSON
    
    4. Refresh work list and make sure the previous work order is
    received (the one with WILSON as owner)
    
    
    5. Create a follow-up work order for this work order
    
    6. Send Changes to Maximo
    
    From Maximo Web Interface Again:
    
    7. Check related records of the work order we updated, nothing
    is there
    
    8. Check mobile error management application for the error
    message (usually takes few minutes to see it)
    
    
    BMXAA8229W - Record WORKORDER :  Site=XXXX Work Order=XXXXX has
    been updated by another user. Your changes have not been saved.
    Refresh the record and try again.
    
    
    Issue not reproduced when creating a new Workorder in Maximo
    core.
    
    The issue is reproduced when:
    
     Work Orders are Duplicated in WO app
     Work Orders generated from PM
     Work Orders generated from SR
    
    
    Tested reported issue and reproduced in 7.5.0.0  with Mobile
    7500 (latest HF applied) :
    
    Mobile 7.5.0.0 Build 20110421-1725 DB Build V7500-07
    
    IBM Maximo Asset Management 7.5.0.0 Build 20110413-2230 DB Build
    V7500-00
    
    Tivoli's process automation engine 7.5.0.0 Build 20110413-2230
    DB Build V7500-721
    Maximo Unit Test Tool 7.5.0.0 Build 20110413-2230 DB Build
    V7500-01
    
    Also tested & reproduced in 7503 with Mobile 7500:
    
    
    Tivoli's process automation engine 7.5.0.3 Build 20120713-1120
    DB Build V7503-157,
    
    Mobile 7.5.0.0 Build 20110421-1725 DB Build V7500-07,
    
    
    IBM Maximo for Transportation 7.5.0.0-20120727-1236 Build
    20110415-1936 DB Build  V7500-06 HFDB Build HF7500-07,
    
    IBM Maximo Linear Management 7.5.0.0 Build 20120713-1120 DB
    Build V7500-01,
    
    Maximo Unit Test Tool 7.5.0.0 Build 20110413-2230 DB Build
    V7500-01,
    
    IBM Maximo Asset Management Scheduler 7.5.1.0 Build
    20120713-1120 DB Build V7510-123,
    
    IBM Maximo Calibration 7.5.0.0 Build 0120713-1120 DB Build
    V7501-01,
    
    IBM Maximo for Oil And Gas 7.5.0.0-20120227-1551 Build
    20110418-1031 DB Build V7500-22 HFDB Build HF7500-00
    

Local fix

  • Dev to provide fix
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Maximo Mobile users.                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When trying to create a follow-up work order, to a work      *
    * order which the owner was previously set in the Maximo web,  *
    * it is not created and the mobile error management            *
    * application shows the following error:                       *
    * "BMXAA8229W - Record WORKORDER :  Site=XXXX Work Order=XXXXX *
    * has been updated by another user. Your changes have not been *
    * saved.                                                       *
    * Refresh the record and try again."                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * None.                                                        *
    ****************************************************************
    

Problem conclusion

  • In this scenario, the application was incorrectly attempting to
    update the same record twice in the database, the bug was fixed
    performing the update only once.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV35516

  • Reported component name

    MOBILE WORK MAN

  • Reported component ID

    5724R62WM

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-21

  • Closed date

    2013-08-07

  • Last modified date

    2013-08-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • UNKNOWN
    

Fix information

  • Fixed component name

    MOBILE WORK MAN

  • Fixed component ID

    5724R62WM

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

IBM Maximo Mobile Work Manager
Mobile Work Mgr

Software version:

750

Reference #:

IV35516

Modified date:

2013-08-07

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