IV35515: MOBILESUPPORTDATACACHE IS CONSISTENTLY TRYING TO RELOAD INTO MAXIMO CACHE, POTENTIALLY CAUSING PERFORMANCE ISSUES

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • When downloading data in the Mobile Asset Manager
    application
    (production environment), user is recieving an error to contact
    the
    System Administrator due to an internal Maximo server error.
    
    [12/20/12 13:19:58:526 EST] 0000003e SystemOut O 20 Dec 2012
    13:19:58:526 [INFO] BMXAA6447I - Reloading MOBILEAM of
    MOBILESUPPORTDATACACHE in Maximo cache.
    [12/20/12 13:19:58:527 EST] 0000003e SystemOut O 20 Dec 2012
    13:19:58:527 [INFO] BMXAA6449I - MOBILESUPPORTDATACACHE could
    not be found in the Maximo cache for reload.
    

Local fix

  • FIX PROVIDED VIA:
    
    - MOBILESUPPORTDATACACHE.CLASS
    - MOBILEAPPSERVICE$MOBILEDDLOADER.CLASS
    - MOBILEAPPSERVICE.CLASS
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Maximo Mobile 7.1.1.0                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    *  MOBILESUPPORTDATACACHE IS CONSISTENTLY TRYING TO RELOAD     *
    * INTOMAXIMO CACHE, POTENTIALLY CAUSING PERFORMANCE ISSUES     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * No                                                           *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV35515

  • Reported component name

    MOBILE WORK MAN

  • Reported component ID

    5724R62WM

  • Reported release

    711

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-18

  • Closed date

    2013-02-01

  • Last modified date

    2013-02-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R711 PSY

       UP



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Document information


More support for:

IBM Maximo Mobile Work Manager
Mobile Work Mgr

Software version:

711

Reference #:

IV35515

Modified date:

2013-02-01

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