IV35515: MOBILESUPPORTDATACACHE IS CONSISTENTLY TRYING TO RELOAD INTO MAXIMO CACHE, POTENTIALLY CAUSING PERFORMANCE ISSUES

APAR status

• Closed as fixed if next.

Error description

• When downloading data in the Mobile Asset Manager
  application
  (production environment), user is recieving an error to contact
  the
  System Administrator due to an internal Maximo server error.
  
  [12/20/12 13:19:58:526 EST] 0000003e SystemOut O 20 Dec 2012
  13:19:58:526 [INFO] BMXAA6447I - Reloading MOBILEAM of
  MOBILESUPPORTDATACACHE in Maximo cache.
  [12/20/12 13:19:58:527 EST] 0000003e SystemOut O 20 Dec 2012
  13:19:58:527 [INFO] BMXAA6449I - MOBILESUPPORTDATACACHE could
  not be found in the Maximo cache for reload.
  

Local fix

• FIX PROVIDED VIA:
  
  - MOBILESUPPORTDATACACHE.CLASS
  - MOBILEAPPSERVICE$MOBILEDDLOADER.CLASS
  - MOBILEAPPSERVICE.CLASS
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo Mobile 7.1.1.0                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  *  MOBILESUPPORTDATACACHE IS CONSISTENTLY TRYING TO RELOAD     *
  * INTOMAXIMO CACHE, POTENTIALLY CAUSING PERFORMANCE ISSUES     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * No                                                           *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R711 PSY

     UP