IV34499: NO WORK LOGS CREATED FOR USERS WITH ACCESS TO MULTIPLE SITES

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • We have an issue where a Mobile user that has access to multiple
    sites and receives Work Orders to Mobile for these sites has
    Work Logs go 'missing'.
    
    The scenario is:
    
    User's default insert site = MCLEAN
    
    Site of Work Order adding Work Log to = BEDFORD
    
    When the user adds a Work Log to the Work Order with site
    BEDFORD it is not saved on the PDA, nor does it appear in Core
    Maximo when the job is sent back.
    
    
    It appears that all Work Logs are given the site from the user's
    default insert site rather than the site of the Work Order that
    the Work Log is going against.
    
    
    This affects Mobile users serving multiple sites that are unable
    to record work logs correctly without having to change their
    default insert site in Preferences to the site of the work order
    they are updating.  Even WORKLOG database is not updated for
    SITEID field to reflect the original site where workorder was
    created.
    
    Steps to reproduce in MAXDEMO 7.1.1.7:
    
    
    Update the user:  kathyb prior toreproducing in MAXDEMO
    environment
    
    Logged in as MAXADMIN user.
    
    Updated kathyb in User application.
    
    Click Groups tab
    
    Update so that only the following groups are displayed:
    
    EVERYONE
    CONTRACTMGR
    
    Save changes.
    
    Open Security Groups application
    
    Filter for CONTRACTMGR group and click on Sites tab
    
    Changed from Authorise All Sites to specific Sites:
    
    MCLEAN
    BEDFORD
    
    Save changes.
    
    Click Applications tab
    
    Setup to ensure she has access to Workorder app and Assets app.
    Read/Write/Save/ Grant All
    
    Save changes.
    
    
    Login as kathyb Maximo user.
    
    Clicked Default Profile from Start Centre and configured kathyb
    to be on Default Site: MCLEAN
    
    Use Default Insert Site as a Display Filter is ticked enabled
    
    Logout kathyb.
    
    
    Actual Steps of reported issue:
    
    Login as MAXADMIN user or any other user that is on Default site
    BEDFORD.
    
    
    Create a new Workorder
    
    Under the Workorder tab enter KATHYB in the Lead field, this
    field is found further down screen.
    
    
    Change status from WAPPR to INPRG
    
    Go to Log tab and create a new Summary and make it Viewable
    
    i.e. Worklog Description
    
    "WO test bedford"
    
    Make note of work order number.
    
    Save record.
    
    Login to PDA as KATHYB  (Default insert site is
    MCLEAN)
    
    Click worklist refresh
    
    The new workorder is incremented in Work List total workorders
    displayed on Mobile homepage.
    
    Click on Work List Items
    
    Click binoculars and enter in the workorder number in the
    Ticket/Work Order #: field and click Find to bring up record.
    
    Click on the workorder record displayed
    
    Click on the View(Workorder) menu option
    
    Select History from available options.
    
    This will show one existing entry  ("WO test bedford")
    
    Click New Row button
    
    "WO test Mclean"
    
    Click OK and then Send from Actions menu -> send or from Mobile
    homepage to upload changes to Maximo core.
    
    Click the Work List data refresh icon.
    
    Login to Maximo as any user Kathyb or other...
    
    Bring up workorder number in Wotrack app.
    
    Click on Log tab.
    
    Only the first Worklog that was created by the first user
    (MAXADMIN) in BEDFORD site is displayed.
    
    If you query the database WORKLOG table, the entry is visible
    
    select createby, createdate, description, siteid orgid, modifyby
    from worklog where createby ='KATHYB' order by CREATEDATE
    
    You will see the Kathyb entry under Description
    
    "WO test Mclean"  is listed with SITEID: MCLEAN.
    
    changing SQL query to MAXADMIN and you will see the original
    Maximo Core created Worklog entry is listed with SITEID: BEDFORD
    
    
    Shouldn't the Mobile PDA worklog entry be listed under SITEID:
    BEDFORD too?
    
    Customer believes their work logs are missing because somewhere
    in the Maximo Mobile system, the SQL query being run is
    wrong and not correctly filtering work logs.
    

Local fix

  • Developer to provide fix
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Mobile 7.1.1.0                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * NO WORK LOGS CREATED FOR USERS WITH ACCESS TO MULTIPLE SITES *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * No                                                           *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV34499

  • Reported component name

    MOBILE WORK MAN

  • Reported component ID

    5724R62WM

  • Reported release

    711

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-10

  • Closed date

    2013-04-25

  • Last modified date

    2013-04-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R711 PSY

       UP



Rate this page:

(0 users)Average rating

Document information


More support for:

IBM Maximo Mobile Work Manager
Mobile Work Mgr

Software version:

711

Reference #:

IV34499

Modified date:

2013-04-25

Translate my page

Machine Translation

Content navigation