IV34434: IN WINDOWS OS AGENT A SITUATION ON LOGICAL DISK DOESN'T FIRE.

IBM Tivoli Monitoring: Windows (R) OS Agent 6.2.3.3-TIV-ITM_WIN-IF0002
IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)
IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• In Windows OS Agent doesn't fire a situation on Logical Disk
  that use the field NT_Logical_Disk.Disk_Name where this field is
  a Logical Disk that is replaced with the equivalent letter.
  
  The failing condition is, for example, NT_Logical_Disk.Disk_Name
  == "C:".
  After the agent has retrieved the correct letter for a logical
  disk, as in the message:
  
  "Found drive letter C: for the logical disk: [HarddiskVolume1]"
  
  it is not able to pass correctly this value to the TEMA for
  situation evaluation.
  
  Environment:
  Monitoring Agent for Widnows OS 6.22fp9
  
  Detailed Recreation Procedure:
  To recreate the problem set a situation with the condition
  NT_Logical_Disk.Disk_Name == "C:" where C: corresponds to a
  HarddiskVolume*
  
  Related Files and Output:
   The above messages are visible with the trace settings:
   ERROR (UNIT:knt06 ALL) (UNIT:kdsxo ALL)
  
  Approver: FS
  

Local fix

Problem summary

• Problem Description: In Windows OS Agent doesn't fire a
      situation on Logical Disk with the field Disk_Name.
  
  Problem/Problem Summary: In Windows OS Agent doesn't fire a
      situation on Logical Disk that use the field
      NT_Logical_Disk.Disk_Name where this field is a Logical
      Disk that is replaced with the equivalent letter.
      Fix/Problem Conclusion: The code was modified to let the
      situation works.
  

Problem conclusion

• The fix for this APAR will be contained in the following
  maintenance packages:
  
  | InterimFix | 6.2.2.9-TIV-ITM_WIN-IF0002
  | FixPack | 6.2.3-TIV-ITM-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT WINDO

• Fixed component ID

  5724C040W

Applicable component levels

• R622 PSY

     UP

• R623 PSY

     UP

• R610 PSN

     UP

• R620 PSN

     UP

• R621 PSN

     UP