IV33928: A PROBLEM IS TO LOGIN TO ACCESAGENT MACHINE FROM CITRIX CLIENT.

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APAR status

  • Closed as program error.

Error description

  • Title: A problem is to login to AccesAgent Machine from
    Citrix Client.
    
    Problem Description:
     a problem is to login to AccesAgent Machine from Citrix
    Client.
    But when the AccessAgent is offline, the customer can not login
    to
    Windows.
    
    the EnNEtworkProvider to login.
    
    1)The user will login to AccessAgent from Citrix Client,
    
    ->User could login to Windows and AA. Then logout
    
    2)The user login with same way again, then Stop IMS server and
    -> AA will be "login with offline" Then logout
    
    3)The user will login to AccessAgent from Citrix Client,
    ->User could NOT login to Windows and AA, Then keep on
    connecting to
    AccessAgent from Citrix Client
    
    4)The user goes to AccessAgent machine to check if user can
    login
    locally.
    ->User could login to Windows and AA
    
    5)The user will login to AccessAgent from Citrix Client after
    user
    logins locally
    ->User could login to Windows and AA
    
    6)But after user logouts from 5) and login again from Citrix, it
    will
    fail until the user login locally, just like step 1)
    .
    The user tried several logins in different conditions
    With the IMS server is started
    Customer Recreate: yes
    L2 Support Recreate:  n/a
    Desired Behavior:
    Able to login to the IMS server correctly in Citrix environment.
    
    Steps Duplicate:
    1)The customer will login to AccessAgent from Citrix Client,
    then logout
    
    2)The customer login with same way again, then Stop IMS server,
    then
    logout
    3)The customer will login to AccessAgent from Citrix Client,
    keep the
    transmission
    4)The customer goes to AccessAgent machine to check if he can
    login
    locally.
    5)The customer will login to AccessAgent from Citrix Client
    again, then
    logout
    6)The customer will login to AccessAgent from Citrix Client
    Environment:
    access, agent8.1, fp4, on, windows2008, with, citrix, xenapp5.0
    critsit  Solution:
    1.Users logon to Windows 2008 desktop
    2.Windows 2008 copies roaming user profile from user profile
    server.
    (User profile data were moved to user profile server on separate
    box
    when users logoff.)
    3.AccessAgent(maybe AATray.exe) tries to create following
    folder.
    
    C:\Users\%username%\AppData\Roaming\Microsoft\SystemCertificates
      eg.
    C:\Users\777023\AppData\Roaming\Microsoft\SystemCertificates
    

Local fix

  • a bug, testfix provided.
    plan to deliver IFix.
    

Problem summary

  • Automatic logon to the remote AccessAgent in a terminal server
    environment fails when a roaming profile is
    not available at the time of the AccessAgent login.
    

Problem conclusion

  • The problem has been resolved in an AccessAgent iFix available
    on request from support.
    
    AccessAgent 8.1.0.0192
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV33928

  • Reported component name

    TAM ESSO IM SVR

  • Reported component ID

    5724V6700

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-20

  • Closed date

    2013-02-14

  • Last modified date

    2013-02-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TAM ESSO IM SVR

  • Fixed component ID

    5724V6700

Applicable component levels

  • R810 PSY

       UP



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Document information


More support for:

IBM Security Access Manager for Enterprise Single Sign-On
Base

Software version:

810

Reference #:

IV33928

Modified date:

2013-02-14

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