IV33925: OPEN MAP FROM SERVICE ADDRESS FIELD OPENS THE MAP OF A DIFFERENT SERVICE ADDRESS.

APAR status

• Closed as program error.

Error description

• Steps to replicate the issue in Maximo 7.5.0.2 Spatial 7.5.0.0:
  
  - Go to Service Requests application
  
  - Bring up any Service Request record with Service Address
  
  - From Service Address field, click on Detail Menu and select
  Open Map
  
  The problem is: system opens the map of a different Service
  Address.
  

Local fix

• No workaround has been found.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Maximo Spatial Asset Management 7.5.0, using Service     *
  * Address "Open Map" functionality.                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In any Spatial enabled application with a Service Address    *
  * field, "Open  Map" functionality could bring a different     *
  * service address than the selected one.                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Please install the most recent interim fix.                  *
  ****************************************************************
  

Problem conclusion

• For service addresses, the "Open Map" was incorrectly using the
  field longitude and latitude to load the service address record
  from database, and depending on their values, the SQL query
  did't returned any records, causing a NullPointerException
  error, noticeable in the server logs, and incorrectly bringing
  to the map the first service address in table. The query was
  changed to use just te organization, site and address code to
  load the records and problem was solved.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO SPATIAL

• Fixed component ID

  5724T3900

Applicable component levels

• R750 PSY

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