IV33154: STORAGE POOLS NOT SHOWING FOR SECOND CUSTOMER.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  
  Additional disk extension has been installed.  When adding a
  a new disk to an existing machine, on a second customer,
  cannot see the additional disk storage pools.
  
  For example, 2 machines exist.  One created with customer 1
  and
  and another with customer 2.  When you try to add disk on the
  machine created under customer 1, it works.  When you try to add
  disk on the machine created under customer 2, you cannot see the
  storage pools in the SimpleSRM UI drop-down.
  
  Steps to reproduce:  Add new disk to an existing server.  When
  doing this operation for second customer, you cannot see
  additional disk storage pools.
  
  Current Erroneous Results:  Can not see additional disk storage
  pools in SimpleSRM UI.
  
  Expected result:  Should be able to see storage pools.
  
  Additional Info:
  
  ENVIRONMENT:
  - ISDM 7220 / TSAM 7222 / TPM 721 / Add. Disk Ext. 1011
  - DB2 97
  - Management Server: SUSE Linux 10.3
  - Admin Server: n/a
  - Environment type: Pre-Prod
  - Hypervisor info: vSphere 4.1
  

Local fix

• n/a
  

Problem summary

• *PROBLEM SUMMARY:
   ***************************************************************
  *
   * USERS AFFECTED: All users of VMWare Additional Disk Extension
  v1.0.1.1 on Tivoli Service Automation Manager 7.2.2.2
   ***************************************************************
  *
   * PROBLEM DESCRIPTION:
  " After additional disk extension installation and when trying
  to add a new disk to an existing machine, on a second customer,
  we
  cannot see the additional disk storage pools."
  ****************************************************************
  * RECOMMENDATION:
  For permanent resolution upgrade Tivoli Service Automation
  Manager to 7.2.4.1 level.
  

Problem conclusion

• The problem was , initially an images was used from which server
  is created, to populate format type in the UI . Since image was
  deleted on the customer environment UI was failing.
  
  As a solution TSAM Extension team used software module to decide
  format type to populate.
  For permanent resolution upgrade Tivoli Service Automation
  Manager to 7.2.4.1 which would be available on ISML.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM EXTN ADD D

• Fixed component ID

  5724W78AD

Applicable component levels

• R724 PSY

     UP