IV33140: DATA COLLECTION STOPS WHEN RNCOMDIST_CONCAT.EXP FAILS BECAUSE A RNUSERCONTENTION TEMPLATE IS NOT AVAILABLE ON THE EMS

APAR status

• Closed as program error.

Error description

• The icf_chat.exp when executed on the command line shows an
  error that failed with this sub-command and then exits because
  of it.
  
  
  batchscp.exp: Debug: Spawning scp process : scp -S
  ssh -rq -o  StrictHostKeyChecking=no
  /appdata/dcFiles/concatenatedOM/RnUserContention*20
  12-1204_1800-1830.dat
  /u01/apps/WatchMark/FlexDA/.../sw/rnc/<market>_ems
  batchscp.exp: Debug: 'No such file or directory' received for
  RnUserContention*2012-1204_1800-1830.dat
  
  On the EMS, there could be no RnUserContention template data
  files for a market.
  
  This is why the DA is failing at the bottom of the hour.
  

Local fix

• Fix is in 18.0.16.8-TIV-PROSPECT-NORCDM-LA0024 available via L2
  Support
  

Problem summary

• The script RNCOMDIST_CONCAT.EXP aborts the collection from the
  EMS if the RnUserContention template is not on the EMS but is
  listed on the EMSFILELIST.  The customer did not what to have
  different configurations for different markets.
  

Problem conclusion

• The solution was to perform two separate collections. The
  RnUserContention collection was broken out as a stand alone
  collection depending on whether it was in the EMSFILELIST and
  did not abort when it could not be found and just provided and
  ERROR message in the logs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PROSPECT NORTEL

• Fixed component ID

  572PNOCDM

Applicable component levels

• R807 PSY

     UP