IV33068: TNSQM THICK CLIENT CRASH WHEN DOUBLE CLICKING ON RED KQI VALUES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Whenever double click the KQI values showing in red, the TNSQM
    thick client crashes with an error message
    "class.java.NullPointerExeption"
    

Local fix

  • Workaround provided:-
    
    +> Check the following
    
    a) Are Business Objects used by this install?
    b) Is 'Default Report' action is configured in Actions/Monitor
    Preferences/SLA
    
    If answer is 'no Business objects installed' and Default Simple
    Model Action = Default Report, then it has to be replaced in
    preferences to 'Model Overview'
    

Problem summary

  • TNSQM thick client fails when user double clicks on KQI node in
    the SLA monitor application
    when BO support is not configured
    

Problem conclusion

  • Fix will be available as part of 4.1.4-TIV-TNSQM-IF0010
    Available for download 25/01/2013
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV33068

  • Reported component name

    NETCOOL SVC QUA

  • Reported component ID

    5724T0300

  • Reported release

    414

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-06

  • Closed date

    2013-01-14

  • Last modified date

    2013-01-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NETCOOL SVC QUA

  • Fixed component ID

    5724T0300

Applicable component levels

  • R414 PSY

       UP



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Document information


More support for:

Tivoli Netcool Service Quality Manager

Software version:

414

Reference #:

IV33068

Modified date:

2013-01-14

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