IV32951: ESIG ON STATUS CHANGE CAUSES PLEASE WAIT DIALOG TO HANG AND RELOAD PAGE MESSAGE.

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APAR status

  • Closed as program error.

Error description

  • When Esig is enabled on work order status change it causes the
    please wait dialog to hang and eventually a reload message in
    the browser. At that time user must exit and re-enter browser.
    The status change does take place.
    
    STEPS TO REPRODUCE:
    
    1. In Dbconfigure, bring up workorder object.
    2. On attribute tab, locate STATUS attribute and check the
    Esignature Enabled flag. Save
    3. Select Action> Manage Esig Actions. For Work Order
    Tracking Enable esig for Change Status.
    4. Turn Admin mode on then  /apply changes to configure the db.
    5. Go to work order tracking and insert workorder and keep
    changing status via change status dialog. (esign sign on dialog)
    The Please Wait dialog appears and eventually goes away,
    replaced by a new message that you must reload the page. You
    must now close browser and sign back in.
    

Local fix

  • change libraryxml to not use longop dialog.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ESIG ON STATUS CHANGE CAUSES PLEASE WAIT DIALOG TO HANG      *
    * ANDRELOAD PAGE MESSAGE.                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Not reproducible in 7.5.0.4 and beyond.                      *
    ****************************************************************
    

Problem conclusion

  • Not reproducible in 7.5.0.4 and beyond.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV32951

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-04

  • Closed date

    2013-01-21

  • Last modified date

    2013-01-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

IBM Maximo Asset Management
System Related

Software version:

750

Reference #:

IV32951

Modified date:

2013-01-21

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