IV32846: DATA PROVIDER DIDN'T RETURN A DATA WHEN 'NOT APPLICABLE' WAS SHOW IN 'ALERT DETAIL'.

IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• Severity:         2
  
  Approver:        sm
  Reported Release:623
  Compid:          5724C04PS Tivoli Enterprise Portal Server
  Abstract:        Data Provider didn't return a data when 'Not
  Applicable' was shown in 'Alert Detail'.
  
  
  Environment:
    ITM 623 FP2.
    TEMS:win2k8r2EE 64bit
    TEPS:win2k8r2EE 64bit
    TEMA:win2k8r2EE 64bit
    SQl Server Edition:SQlServer2k8EEsp2 64bit
  Problem Description:
  
  TEP Client showed 'Alert Details' as 'Not Applicable' for SQL
  Server
  Agent well but Data Provider doesn't return a data so the TIP
  Portal
  showed the DP error.'
  
  Detailed Recreation Procedure:
  - Connect to the SQL Server Agent to TEPS.
  - Under 'Errorlog Alerts', customer had 'Not Applicable' errors.
    - Need a help from agent team to get this error generated.
    TEP Client showed the data well with 'Not Applicable'.
  - However, by CURI Test tool, it returned 0 row.
  
  /ibm/tivoli/rest/providers/itm.<HUB>/datasources/TMSAgent.%25IBM
  .
  STATIC067/datasets/MetricGroup.KOQPROBD/items?properties=all&par
  am_Sourc
  eToken=<originnode of sqlserver agent>
  
  
  It returned 0 row.
  
  {
     "filteredRows": 1,
     "identifier": "id",
     "items": [
     ],
     "numRows": 0,
     "totalRows": 1
  }
  
  Related Files and Output:
    Indicate log location, trace levels used, command output,
    configuration files, coredumps, etc.
  

Local fix

• n/a
  

Problem summary

• DETAILS PENDING.
  

Problem conclusion

• DETAILS PENDING.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.3-TIV-ITM-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R623 PSY

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