IV32683: WORK ORDER TRACKING (MOBILE ENABLED) EVERYPLACE APPLICATION IS NOT SHOWING THE WORK FLOW MANUAL NODES

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APAR status

  • Closed as program error.

Error description

  • Work Order Tracking (mobile enabled) Everyplace application is
    not showing the work flow manual nodes as per the work flow
    design. The work flows are working fine as per the design on
    the 'non mobile /normal' Work Order Tracking.
    
    Tested on : BS7503/EveryPlace7500
    
    Steps:
    1. Create new application WOTRACK2 by duplicating WOTRACK and
    check the 'is mobile?' checkbox.
    2. Create new workflow WOWF on workorder object
    3. Add Manual Input3 node and another stop4
    4. Connect Node(positive action) from start1 to input3, from
    input3 to stop2, from input3 to stop4
    5. Double click input node, put action WO APPR for stop2 and
    action WO CANCEL for stop4
    6. Save, enable then active the WF
    7. From select action > add workflow to applications > make
    sure both wotrack and wotrack2 is checked for add support
    checkbox > save
    8. Log out & log in again
    9. Go to WOTRACK2 > create new workorder, save then route
    workflow
    10. MSG : Record has been saved  > click ok
    11. MSG : Process WOWF started > click ok
    
    ** after step#11 nothing happened. if you do step#9 to 11 from
    wotrack application, you will see manual input dialog for next
    action selection.
    
    <<information from L3>>
    Please open an APAR for PMR 07529,503,616.
    
    The specifics of the situation is that in some scenarios
    Workflow is attempting to display an alert message from the
    same event that presents a dialog. Everyplace enabled
    applications automatically convert the alert message into a
    dialog so the second dialog is ignored because a single event
    cannot display two dialogs. If the workflow process is set up
    such that the first node upon starting the process displays a
    dialog then the process started message will conflict with the
    node dialog and only the startup message dialog is displayed. A
    solution is to restrict the process started message so it will
    not display on Everyplace enabled applications. An alternative
    is to modify the workflow configuration so that the first node
    is not a dialog. A longer term solution should be to provide an
    alternate way of displaying alert messages so they are no
    longer displayed as dialogs for Everyplace and avoid the single
    dialog limitation but that is beyond the scope of a fixpack.
    
    
    The APAR fix should be as follows to eliminate the process
    started dialog for Everyplace enabled applications, new code in
    bold:
    
    (around line 3647 in WebClientSession.java)
    
     private Hashtable<String, String> getMessageInfo(MaxMessage
    message, Object[] params)
     {
    
     ...
    
      // if ismobile = true, use DISPLAYMETHOD_MSGBOX since
    there is no status bar
      String displayMethod = message.getDisplaymethod();
      if (getCurrentApp().isMobile())
      {
       // don't change displaymethod to messagebox if
    there's a dialog open:
       // if page stack size is 1, there is no dialog -
    it's safe to change displaymethod
       if (getCurrentApp().getPageStack().size() == 1)
       {
        // don't change displaymethod to messagebox if
    it's the Workflow Process Started message
        // Workflow might be trying to open a Manual
    Input Node dialog and we can't open two dialogs for one event
        if(message.getGroup().equals("workflow") &&
    message.getKey().equals("ProcessStarted"))
        {
         displayMethod = DISPLAYMETHOD_MSGBOX;
        }
       }
      }
     ...
    

Local fix

  • na
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of Everyplace with Workflows defined against           *
    * Everyplace applications                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Work Order Tracking (mobile enabled) Everyplace application  *
    * is                                                           *
    * not showing the work flow manual nodes as per the work flow  *
    * design. The work flows are working fine as per the design on *
    * the 'non mobile /normal' Work Order Tracking.                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Everyplace enabled                                           *
    * applications automatically convert the alert message into a  *
    * dialog so the second dialog is ignored because a single      *
    * event                                                        *
    * cannot display two dialogs.                                  *
    ****************************************************************
    

Problem conclusion

  • The APAR fix should be applied to eliminate the process
    started dialog for Everyplace enabled applications.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV32683

  • Reported component name

    MAXIMO EVERYPLA

  • Reported component ID

    5724R46EP

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-27

  • Closed date

    2013-10-21

  • Last modified date

    2013-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO EVERYPLA

  • Fixed component ID

    5724R46EP

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

Maximo Everyplace

Software version:

750

Reference #:

IV32683

Modified date:

2013-10-21

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