IV32545: WORK ORDER TRACKING (MOBILE ENABLED) APPLICATION IS NOT SHOWING THE WORK FLOW MANUAL NODES

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APAR status

  • Closed as program error.

Error description

  • Problem Description)
    Work Order Tracking (mobile enabled) Everyplace application
    is not showing the work flow manual nodes as per the work flow
    design. The work flows are working fine as per the design on the
    'non mobile/normal' Work Order Tracking.
    
    Tested on : BS7503/EveryPlace7500
    
    Steps:
    1. Create new application WOTRACK2 by duplicating WOTRACK and
    check the 'is mobile?' checkbox.
    2. Create new workflow WOWF on workorder object
    3. Add Manual Input3 node and another stop4
    4. Connect Node(positive action) from start1 to input3, from
    input3 to stop2, from input3 to stop4
    5. Double click input node, put action WO APPR for stop2 and
    action WO CANCEL for stop4
    6. Save, enable then active the WF
    7. From select action > add workflow to applications > make sure
    both wotrack and wotrack2 is checked for add support checkbox >
    save
    8. Log out & log in again
    9. Go to WOTRACK2 > create new workorder, save then route
    workflow
    10. MSG : Record has been saved  > click ok
    11. MSG : Process WOWF started > click ok
    
    ** after step#11 nothing happened. if you do step#9 to 11 from
    wotrack application, you will see manual input dialog for next
    action selection.
    
    <<infromation requested by L3))
    The specifics of the situation is that in some scenarios
    Workflow is attempting to display an alert message from the same
    event that presents a dialog. Everyplace enabled applications
    automatically convert the alert message into a dialog so the
    second dialog is ignored because a single event cannot display
    two dialogs. If the workflow process is set up such that the
    first node upon starting the process displays a dialog then the
    process started message will conflict with the node dialog and
    only the startup message dialog is displayed. A solution is to
    restrict the process started message so it will not display on
    Everyplace enabled applications. An alternative is to modify the
    workflow configuration so that the first node is not a dialog. A
    longer term solution should be to provide an alternate way of
    displaying alert messages so they are no longer displayed as
    dialogs for Everyplace and avoid the single dialog limitation
    but that is beyond the scope of a fixpack.
    
    
    The APAR fix should be as follows to eliminate the process
    started dialog for Everyplace enabled applications, new code in
    bold:
    
    (around line 3647 in WebClientSession.java)
    
     private Hashtable<String, String> getMessageInfo(MaxMessage
    message, Object[] params)
     {
    
     ...
    
      // if ismobile = true, use DISPLAYMETHOD_MSGBOX since there is
    no status bar
      String displayMethod = message.getDisplaymethod();
      if (getCurrentApp().isMobile())
      {
       // don't change displaymethod to messagebox if there's a
    dialog open:
       // if page stack size is 1, there is no dialog - it's safe to
    change displaymethod
       if (getCurrentApp().getPageStack().size() == 1)
       {
        // don't change displaymethod to messagebox if it's the
    Workflow Process Started message
        // Workflow might be trying to open a Manual Input Node
    dialog and we can't open two dialogs for one event
        if(message.getGroup().equals("workflow") &&
    message.getKey().equals("ProcessStarted"))
        {
         displayMethod = DISPLAYMETHOD_MSGBOX;
        }
       }
      }
     ...
    

Local fix

  • na
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Everyplace with Workflow                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Two dialogs for one action not supported                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Fix provided                                                 *
    ****************************************************************
    

Problem conclusion

  • Fix provided
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV32545

  • Reported component name

    MAXIMO EVERYPLA

  • Reported component ID

    5724R46EP

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-27

  • Closed date

    2012-12-18

  • Last modified date

    2012-12-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    MAXIMO EVERYPLA

  • Fixed component ID

    5724R46EP

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

Maximo Everyplace

Software version:

750

Reference #:

IV32545

Modified date:

2012-12-18

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