IV31711: ITNCM/ITNM DEVICE SYNC FAILS

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APAR status

  • Closed as program error.

Error description

  • TNCM/ITNM device sync fails when ITNM API JVM arguments are
    missing from ITNCM start script itncm.sh.
    
    Environment  in which the issue happens TNCM 6.3.0.0 -> TNCM
    6.3.0.3, ITNCM 3.9 FP2 with TIP 2.2 and ITNM tarball 4.0.1.19
    

Local fix

  • Add  $JVM_EXTRA_CMD_ARGS JVM argument to itncm.sh script e.g.
    
    nohup $JAVA_HOME/bin/java $JVM_EXTRA_CMD_ARGS ...
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * User who have installed ITNCM 6.3.0.0 and then installed     *
    * ITNCM 6.3 FP2 or FP3. NM 3.9 FP2 with TIP 2.2 and ITNM       *
    * tarball 4.0.1.9                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Network Manager device sync UOW fails to sync devices from   *
    * Network Manager. There is a JVM property needed by ITNM API  *
    * code that is not present                                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to ITNCM 6.3 FP4 or ITNM 6.4.0.0 when available      *
    ****************************************************************
    

Problem conclusion

  • missing NM api property has been added to itncm JVM properties
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV31711

  • Reported component name

    N/C CONFIG MGR(

  • Reported component ID

    5724Z3100

  • Reported release

    630

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-12

  • Closed date

    2012-11-15

  • Last modified date

    2012-11-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    N/C CONFIG MGR(

  • Fixed component ID

    5724Z3100

Applicable component levels

  • R630 PSY

       UP



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Document information


More support for:

Tivoli Netcool Configuration Manager

Software version:

630

Reference #:

IV31711

Modified date:

2012-11-15

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