IV31462: CUSTOMER NEEDS TO LOGIN TWICE WHEN CONNECTING VIA CITRIX THIN CLIENT
A fix is available
Closed as program error.
AA 8.2 Citrix Xenapp 6.5 We are using ESSO on Windows workstations, then Citrix thin client to access other hosts. (These other hosts also have ISAM ESSO AccessAgent installed) Single Sign-On these other hosts with the thin client only works some of the time. Getting it to work, or to fail, is not predictable. Successful outcome: Open Citrix client and log in to host through ESSO GINA. User must enter password once. Unsuccessful outcome: Open Citrix client and log in to host through ESSO GINA. After this, with Windows GINA is shown. User must enter password twice (as AA is not entering Windows password) Detailed test cases: Case1, -> Log in to cisco VPN on laptop -> RDP to test workstation (x.x.24.251) -> Log in as sitauser1 (through ESSO GINA) -> Connect to the same workstation or another one, using Citrix -> Go to Start > Lock > Unlock -> Enter ESSO password -> MS GINA is displayed, password is NOT injected by AA -> Have to enter password into MS GINA to log in Case2, 1> User1 logon to critix. 2> Then close the connect to critix directly, not log off. 3> Next time logon back, unlock will have issue.
When logging on to AccessAgent from a Citrix thin client, the Windows password is sometimes not injected.
The problem will be addressed in an AccessAgent fix pack, which will be published for download on Fix Central. http://www-933.ibm.com/support/fixcentral/swg/selectFixes?parent =ibm~Tivoli&product=ibm/Tivoli/Tivoli+Access+Manager+for+Enterpr ise+Single+Sign-On&release=All&platform=All&function=all
Reported component name
SSO ACCESS AGEN
Reported component ID
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fixed component name
SSO ACCESS AGEN
Fixed component ID
Applicable component levels