IV31225: SEND A MESSAGE TO A JABBER CHAT ROOM AND AVOID A 15 SEC TIMEOUT

6.1.0-TIV-BSM-FP0004-zlinux
6.1.0-TIV-BSM-FP0004-windows
6.1.0-TIV-BSM-FP0004-solaris
6.1.0-TIV-BSM-FP0004-linux
6.1.0-TIV-BSM-FP0004-aix
6.1.0-TIV-NCI-FP0004-zlinux
6.1.0-TIV-NCI-FP0004-windows
6.1.0-TIV-NCI-FP0004-solaris
6.1.0-TIV-NCI-FP0004-aix
6.1.0-TIV-NCI-FP0004-linux
6.1.0-TIV-NCI-FP0003-zlinux
6.1.0-TIV-NCI-FP0003-windows
6.1.0-TIV-NCI-FP0003-solaris
6.1.0-TIV-NCI-FP0003-linux
6.1.0-TIV-NCI-FP0003-aix
6.1.0-TIV-BSM-FP0003-solaris
6.1.0-TIV-BSM-FP0003-aix
6.1.0-TIV-BSM-FP0003-zlinux
6.1.0-TIV-BSM-FP0003-windows
6.1.0-TIV-BSM-FP0003-linux
5.1.1-TIV-NCI-FP0003-Linux
5.1.1-TIV-NCI-FP0003-HPUX
5.1.1-TIV-NCI-FP0003-win
5.1.1-TIV-NCI-FP0003-Solaris
5.1.1-TIV-NCI-FP0003-Linuxs390
5.1.1-TIV-NCI-FP0003-aix
IBM Tivoli Netcool/Impact V5.1.1 Fix Pack 2 (5.1.1-TIV-NCI-FP0002)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 2(6.1.0-TIV-BSM-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 2(6.1.0-TIV-NCI-FP0002)
IBM Tivoli Netcool/Impact V5.1.1 Fix Pack 3 (5.1.1-TIV-NCI-FP0003)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 4(6.1.0-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)

APAR status

• Closed as program error.

Error description

• This APAR will be addressing two issues:
  
  1. enables Impact to send a message to a jabber chat room
  
  2. avoids 15 second delay when sending regular chat message
  

Local fix

• To be fixed by L3/Dev
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Impact Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Impact is not able to send jabber messages to a chatroom     *
  * (group chat). Also sending regular jabber messages takes a   *
  * long time.                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * NONE                                                         *
  ****************************************************************
  Third party jabber communication package used by Impact was old
  and did not handle some communication with current jabber
  servers.
  

Problem conclusion

• Added recent third party Smack package for Impact to use for
  groupchat communication.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• UNKNOWN
  

Fix information

• Fixed component name

  NC/IMPACT DSA F

• Fixed component ID

  5724O69JM

Applicable component levels

• R511 PSY

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