IV28121: NCP_PERL FAILS WITH ERRORS IN WINDOWS APPLICATION ERROR

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• ncp_perl.exe failed and the following error created in windows
  application log
  
  
  ================================================================
  
  Log Name:           Application
  Source:             Application Error
  Date:               2012/04/04 18:30:44
  Event ID:           1000
  Task Category:      (100)
  Level:              Error
  Keywords:           Classic
  User:               N/A
  Computer:
  Description:
  Faulting application name: ncp_perl.exe, version: 3.9.0.32, time
  stamp:
  0x4d52b578
  Faulting module name: libNCPMOM.dll, version: 3.9.0.32, time
  stamp:
  0x4d529916
  Exception code: 0xc0000005
  Fault offset: 0x0002a590
  Faulting process id: 0x1870
  Faulting application start time:  0x01cd12459a081f95,
  Faulting application path:
  C:\IBM\Tivoli\netcool\precision\platform
  \win32\bin\ncp_perl.exe
  Faulting module path:
  C:\IBM\Tivoli\netcool\precision\platform\win32\bin
  \libNCPMOM.dll
  Report Id: d9cf4fe0-7e38-11e1-9157-005056b9001a
  Event Xml:
  <Event
  xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2012-04-04T09:30:44.000000000Z" />
      <EventRecordID>170511</EventRecordID>
      <Channel>Application</Channel>
      <Computer></Computer>
      <Security />
    </System>
    <EventData>
      <Data>ncp_perl.exe</Data>
      <Data>3.9.0.32</Data>
      <Data>4d52b578</Data>
      <Data>libNCPMOM.dll</Data>
      <Data>3.9.0.32</Data>
      <Data>4d529916</Data>
      <Data>c0000005</Data>
      <Data>0002a590</Data>
      <Data>1870</Data>
      <Data>01cd12459a081f95</Data>
      <Data>C:\IBM\Tivoli\netcool\precision\platform\win32\bin
  \ncp_perl.exe</Data>
      <Data>C:\IBM\Tivoli\netcool\precision\platform\win32\bin
  \libNCPMOM.dll</Data>
      <Data>d9cf4fe0-7e38-11e1-9157-005056b9001a</Data>
    </EventData>
  </Event>
  ================================================================
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All OSs, when using ncp_perl scripts                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * NCP_PERL FAILS WITH ERRORS IN WINDOWS APPLICATION ERROR      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * fix pack 3.9.0-ITNMIP-FP0004                                 *
  ****************************************************************
  

Problem conclusion

• fix pack 3.9.0-ITNMIP-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV NETWK MGR I

• Fixed component ID

  5724S4500

Applicable component levels

• R390 PSY

     UP