IV27945: UNABLE TO CHANGE STATUS OF SR IN MOBILE WORK MANAGER

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APAR status

  • Closed as program error.

Error description

  • When changing the status on an SR on Mobile, the error : (from
    maxmessages msgkey=invalidmboset)
    "Object mbo mobile DSSTATUS is not valid"
    
    Appears to be an issue with the multi-language. (Does not occur
    on EN language).
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Maximo Mobile                                *
    ****************************************************************
    * PROBLEM DESCRIPTION: When changing the status on an SR on    *
    *                      Mobile, the error: "Object mbo mobile   *
    *                      DSSTATUS is not valid". This occurs     *
    *                      when using a synonym value for the      *
    *                      class. For example the class SR has a   *
    *                      French synonym of DS.                   *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    Unable to do real time status change of Service Request in
    mobile work manager when using synonym value for SR class.
    

Problem conclusion

  • The SR status changes now work correctly.
    
    
    
    
    
    The fix for this APAR is contained in the following maintenance
    package:
    
      | release\fix pack | Hotfix for Release 7.1.1.0 of Mobile
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV27945

  • Reported component name

    MOBILE WORK MAN

  • Reported component ID

    5724R62WM

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-13

  • Closed date

    2012-10-09

  • Last modified date

    2012-10-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    MOBILE WORK MAN

  • Fixed component ID

    5724R62WM

Applicable component levels

  • R711 PSY

       UP



Document information


More support for:

Maximo Mobile Work Manager
Mobile Work Mgr

Software version:

711

Reference #:

IV27945

Modified date:

2012-10-09

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