IV27945: UNABLE TO CHANGE STATUS OF SR IN MOBILE WORK MANAGER

APAR status

• Closed as program error.

Error description

• When changing the status on an SR on Mobile, the error : (from
  maxmessages msgkey=invalidmboset)
  "Object mbo mobile DSSTATUS is not valid"
  
  Appears to be an issue with the multi-language. (Does not occur
  on EN language).
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Maximo Mobile                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: When changing the status on an SR on    *
  *                      Mobile, the error: "Object mbo mobile   *
  *                      DSSTATUS is not valid". This occurs     *
  *                      when using a synonym value for the      *
  *                      class. For example the class SR has a   *
  *                      French synonym of DS.                   *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  Unable to do real time status change of Service Request in
  mobile work manager when using synonym value for SR class.
  

Problem conclusion

• The SR status changes now work correctly.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | Hotfix for Release 7.1.1.0 of Mobile
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    MAXIMO
  

Fix information

• Fixed component name

  MOBILE WORK MAN

• Fixed component ID

  5724R62WM

Applicable component levels

• R711 PSY

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