IV27885: CUSTOMER NEEDS HELP WITH PROPORTIONATE SHARE ENTERED IN CLAUSE
Closed as program error.
customer needs help with proportionate share entered in clause not showing up reconcilliation schedule. When lease is revised and proportionate share is modified in the clause, this change is not carried over to the Schedule opex/cam reconciliation Issue seen when the RE Lease is revised and a clause update is made, (ie:the proportionate share percentage is changed) and the lease is activated. The change is not carried forward to the 'expense breakdown section' within the invoice/contract (under >Contracts> payments>All Scheduled Opex/Cam Reconciliation.) However, when the customer creates a new lease, adds a clause and activates the lease, apparently these values are copied over ok to the invoice/contract in the 'All Scheduled Opex/Cam Reconciliation'. It only seems to be an issue when the lease is revised. I have attached a customer video (UltaSalon.wmv), showing their replication and also screenshots of my own replicaiton on support00 lab (Replication_10.2_3/2.doc) where I was seeing the same problem when revising the lease. Would you be able to confirm if the proportionate share update should be visible in the reconciliation and if this is an issue? If you need any other information please let me know and ill get it for you. Many thanks.
When the Proportionate Share value on Lease is modified, it does not update the value on Payment Reconciliations.
Fixed the issue with proportionate share value on opex/cam Reconciliations. Added two new "Refresh OPEX/CAM Details" actions on Premise Location section of RE Lease and Services Included section of Lease Clause to update the proportionate share value on Lease Clause and Reconciliations.
Reported component name
TRIRIGA RE MANA
Reported component ID
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fixed component name
TRIRIGA RE MANA
Fixed component ID
Applicable component levels