IV27438: INSTANCE NAME CHANGED TO UPPER CASE AFTER UPGRADE.

IBM Tivoli Monitoring 6.2.3 Fix Pack 2 (6.2.3-TIV-ITM-FP0002)
IBM Tivoli Monitoring 6.2.3 Fix Pack 3 (6.2.3-TIV-ITM-FP0003)

APAR status

• Closed as program error.

Error description

• The instance name for a multi-instance agent, such as the kr2
  agent, changes from lower case or mixed case to upper case after
  upgrade.
  

Local fix

Problem summary

• The Agent instance name is changed to upper case after upgrade
  on Manage Tivoli Enterprise Service (MTEMS).
  
  
  On Window systems, when upgrading an IBM Tivoli Monitoring
  multi-instance agent to 622 Fix Pack 2 or later (including 623
  GA and 623 Fix Pack 1), the agent instance  names are changed to
  upper case on Manage Tivoli Enterprise Service (MTEMS).
  
  If the customer has a new multi-instance agent which has the
  entry "KQZ_INSTANCE_NAME=$(INSTANCE)" in the agent K<pc>ENV file
  packaged with an IBM Tivoli Monitoring installer older than
  623fp2, after the upgrade there are two instaces displayed on
  portal server, one with the original instance name, one with
  upper case instance name.  As a result, situations that use
  Manage System List (MSL) do not work properly.  For example,
  After the upgrade, the instance "MyInstance" becomes
  "MYINSTANCE" on MTEMS.  Both "MyInstance" and "MYINSTANCE" are
  shown on portal.
  

Problem conclusion

• The code was modified to keep the correct instance name case
  when upgrading.  Further more, if the instance name was already
  changed to upper case by previous upgrade, the current upgrade
  restores the instance to the original case.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.3-TIV-ITM-FP0002
    | release  | 6.3.0-TIV-ITM
  

Temporary fix

• Edit the file candlehome\TMAITM6\kxxcma_instance.ini,  where xx
  is the product code.  change the line
  Cantask=<UPPERCASED INTANCE NAME>
  to
  Cantask=<the correct instance name>
  and reconfig the agent
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels

• R623 PSY

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