IV27437: CONFIGURING AGENT DISPLAYS BLANK DIALOG BOX.

IBM Tivoli Monitoring 6.2.3 Fix Pack 2 (6.2.3-TIV-ITM-FP0002)
IBM Tivoli Monitoring 6.2.3 Fix Pack 3 (6.2.3-TIV-ITM-FP0003)

APAR status

• Closed as program error.

Error description

• Configuring an agent displays a blank dialog box instead of
  showing the fields that should be updated.
  

Local fix

Problem summary

• Multi-instance Agent configuration hangs with a bank dialog box.
  
  
  On 64 bit window systems with ITM 6.2.3 GA and FP1 64 bit agents
  only (no 32 agent is installed on the system).  When config a
  Multi-instance Agent, the configuration hangs with a blank
  dialog box.
  

Problem conclusion

• Missing Dojo files in ITM KGL64CMA is the root cause for the
  bank dialog box.  The KGL64CMA component is updated with the
  Dojo files.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.3-TIV-ITM-FP0002
    | release  | 6.3.0-TIV-ITM
  

Temporary fix

• Install the the Agent Compatibility(AC) component from the
  corresponding install media (ITM 6.2.3 GA or FP1).
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels

• R623 PSY

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