IV27272: UA WINDOWS 7:NO IP ADAPTER FOUND, DISABLES SNMP DATA PROVIDER

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)
IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• On Windows 2007, Universal Agent fails to start the SNMP data
  provider
   when SNMP Network Discovery is enabled. Universal Agent code
  fails to
   parse the ipconfig output on a Windows 7 system correctly.
  
   The agent RAS1 log has the following messages
  kumsrlni.c,754,"KUMS_RetrieveLocalNetworkInfo") No IP adapter
   specification found, errno 32
  
   kumssnmp.c,222,"KUMS_SNMPmanagerTask") *****Error!
   No local network configuration information found on
  <MXL20333WG>. SNMP
   DP functions cannot be performed.
  
   Detailed Recreation Procedure:
  
   1. Edit <install_dir>\tmaitm6\KUMENV and set the below
  variables.
      A. Enable the SNMP data provider by adding SNMP to
   KUMA_STARTUP_DP
      KUMA_STARTUP_DP=SNMP
   B. Enable SNMP Network discovery by setting
      KUMP_SNMP_NET_DISCOVERY=Y
      KUMP_SNMP_NET_DISCOVER_ENTERPRISE=Y
   2. Start Universal Agent.
  
   3. Agent fails to start the SNMP provider.
  
   Detailed RAS1 trace can be obtained using below trace level in
  KUMENV
   file.
  
   KBB_RAS1=ERROR (UNIT:kumsslnd ALL) (UNIT:kumsrlni ALL)
  (UNIT:kumssnmp
   ALL) (UNIT:kumpcadm ALL) (UNIT:kumamain ALL) (UNIT:kum0lhns
  ALL)
  
   KUMP_SNMP_DEBUG_DISCOVERY_ROUTE=Y
   KUMP_SNMP_DEBUG_DISCOVERY_ENTERPRISE=Y
   KUMP_SNMP_DEBUG_DISCOVERY_NETWORK=Y
   KUMP_SNMP_DEBUG_MIB_MANAGER=Y
  
   (503B4E65.0235-1840:kumsrlni.c,201,"KUMS_RetrieveLocalNetworkIn
  fo")
   Checking registry for subKey
   [System\CurrentControlSet\Services\{903A67FB-425C-4184-A2CE-312
  376E7477B
   }\Parameters\Tcpip]
   (503B4E65.0236-1840:kumsrlni.c,201,"KUMS_RetrieveLocalNetworkIn
  fo")Check
   ing registry for subKey
   [System\CurrentControlSet\Services\{E19A28E4-0FD1-424C-90DB-6B1
  9A09D408A
  

Local fix

• n/a
  

Problem summary

• Universal Agent on Windows 7 with no IP adapter found, disables
  SNMP Data Provider.
  
  
  No SNMP traps can be received because SNMP Data Provider can not
  find an IP adapter and eventually fails with messages:
  
  kumssnmp.c,222,"KUMS_SNMPmanagerTask") *****Error! No local
  network configuration information found on
  <w.x.y.z>.  SNMP DP functions cannot be performed.
  kumssnmp.c,575,"KUMS_SNMPmanagerTask") >>>>> SNMP Manager
  process ended.  Thread: xxxx
  

Problem conclusion

• Logic parsing IP adapter address from 'ipconfig /ALL' output was
   using incorrect pointer.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
  
     | fix pack | 6.2.3-TIV-ITM-FP0003
  
  Note: Search the IBM technical support web site for maintenance
  package availability.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  UNIVERSAL AGENT

• Fixed component ID

  5724K1000

Applicable component levels

• R623 PSY

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