IV27272: UA WINDOWS 7:NO IP ADAPTER FOUND, DISABLES SNMP DATA PROVIDER

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • On Windows 2007, Universal Agent fails to start the SNMP data
    provider
     when SNMP Network Discovery is enabled. Universal Agent code
    fails to
     parse the ipconfig output on a Windows 7 system correctly.
    
     The agent RAS1 log has the following messages
    kumsrlni.c,754,"KUMS_RetrieveLocalNetworkInfo") No IP adapter
     specification found, errno 32
    
     kumssnmp.c,222,"KUMS_SNMPmanagerTask") *****Error!
     No local network configuration information found on
    <MXL20333WG>. SNMP
     DP functions cannot be performed.
    
     Detailed Recreation Procedure:
    
     1. Edit <install_dir>\tmaitm6\KUMENV and set the below
    variables.
        A. Enable the SNMP data provider by adding SNMP to
     KUMA_STARTUP_DP
        KUMA_STARTUP_DP=SNMP
     B. Enable SNMP Network discovery by setting
        KUMP_SNMP_NET_DISCOVERY=Y
        KUMP_SNMP_NET_DISCOVER_ENTERPRISE=Y
     2. Start Universal Agent.
    
     3. Agent fails to start the SNMP provider.
    
     Detailed RAS1 trace can be obtained using below trace level in
    KUMENV
     file.
    
     KBB_RAS1=ERROR (UNIT:kumsslnd ALL) (UNIT:kumsrlni ALL)
    (UNIT:kumssnmp
     ALL) (UNIT:kumpcadm ALL) (UNIT:kumamain ALL) (UNIT:kum0lhns
    ALL)
    
     KUMP_SNMP_DEBUG_DISCOVERY_ROUTE=Y
     KUMP_SNMP_DEBUG_DISCOVERY_ENTERPRISE=Y
     KUMP_SNMP_DEBUG_DISCOVERY_NETWORK=Y
     KUMP_SNMP_DEBUG_MIB_MANAGER=Y
    
     (503B4E65.0235-1840:kumsrlni.c,201,"KUMS_RetrieveLocalNetworkIn
    fo")
     Checking registry for subKey
     [System\CurrentControlSet\Services\{903A67FB-425C-4184-A2CE-312
    376E7477B
     }\Parameters\Tcpip]
     (503B4E65.0236-1840:kumsrlni.c,201,"KUMS_RetrieveLocalNetworkIn
    fo")Check
     ing registry for subKey
     [System\CurrentControlSet\Services\{E19A28E4-0FD1-424C-90DB-6B1
    9A09D408A
    

Local fix

  • n/a
    

Problem summary

  • Universal Agent on Windows 7 with no IP adapter found, disables
    SNMP Data Provider.
    
    
    No SNMP traps can be received because SNMP Data Provider can not
    find an IP adapter and eventually fails with messages:
    
    kumssnmp.c,222,"KUMS_SNMPmanagerTask") *****Error! No local
    network configuration information found on
    <w.x.y.z>.  SNMP DP functions cannot be performed.
    kumssnmp.c,575,"KUMS_SNMPmanagerTask") >>>>> SNMP Manager
    process ended.  Thread: xxxx
    

Problem conclusion

  • Logic parsing IP adapter address from 'ipconfig /ALL' output was
     using incorrect pointer.
    
    The fix for this APAR is included in the following maintenance
    vehicle:
    
       | fix pack | 6.2.3-TIV-ITM-FP0003
    
    Note: Search the IBM technical support web site for maintenance
    package availability.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV27272

  • Reported component name

    UNIVERSAL AGENT

  • Reported component ID

    5724K1000

  • Reported release

    622

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-30

  • Closed date

    2012-09-24

  • Last modified date

    2013-05-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    UNIVERSAL AGENT

  • Fixed component ID

    5724K1000

Applicable component levels

  • R623 PSY

       UP



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Document information


More support for:

Tivoli Universal Agent

Software version:

622

Reference #:

IV27272

Modified date:

2013-05-06

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