IV27263: AGENT HANGS IN GETUTENT API.

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)
IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• Randomly the Monitoring Agent for Linux OS hangs and doesn't
  report metrics in TEP while collecting users information (it
  hangs in getutent API):
  
       Thread 18 (Thread 1170246560 (LWP 25992)):
       #0  0xffffe410 in __kernel_vsyscall ()
       #1  0x40c10164 in __fcntl_nocancel () from /lib/libc.so.6
       #2  0x40c504bb in getutent_r_file () from /lib/libc.so.6
       #3  0x40c4f328 in getutent_r () from /lib/libc.so.6
       #4  0x40c4f0c1 in getutent () from /lib/libc.so.6
       #5  0x0813dad0 in UserInfo::SetUserInfoStats ()
       #6  0x0813d9c7 in UserInfo::UserInfo ()
       #7  0x080b00b8 in klz_klzsys_agent::TakeSample ()
       #8  0x405209e6 in ctira::DriveDataCollection ()
       #9  0x405285a7 in TableManager::checkForExpiredRequests ()
       #10 0x40528b21 in TableManager::timeout ()
       #11 0x404eb1e2 in CTRA_timer_base::TimerCallbackHandler ()
       #12 0x404e9c0e in Handler_base ()
       #13 0x404ec494 in CTRA_timer_task ()
       #14 0x40a1f2ab in start_thread () from /lib/libpthread.so.0
       #15 0x40c1eb9e in clone () from /lib/libc.so.6
  

Local fix

• N/A.
  

Problem summary

• Agent hangs in getutent API.
  
  Randomly the Monitoring Agent for Linux OS hangs and does not
  report metrics in portal client while collecting users
  information (it hangs in getutent API).
  

Problem conclusion

• Code has been changed in order to use a more stable API.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | fix pack | 6.2.3-TIV-ITM-FP0003
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT LINUX

• Fixed component ID

  5724C04LN

Applicable component levels

• R623 PSY

     UP