IV27234: CMVC 224070 - ENHANCE SERVICEABILITY OF THE ASSET UPLOAD UTILITY IN MANAGEMENT CENTER

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the Managed File is recorded as stored in Commerce
    staging database (i.e. CMFILE.STORAGE_TYPE = 0 or 1) but
    the file content is missing (i.e. no corresponding record
    found in CMSMALLFILE or CMLARGEFILE),  the scheduler
    command, ScheduledContentManagedFileEARUpdateCmdImpl, will
    throw an ObjectNotFoundException and fail.  This results in
    no managed files getting into the EAR.
    This fix is to enhance
    serviceability of the asset upload utility in Management Center
    

Local fix

  • Determine the corresponding managed file with missing content
    and upload the file again.
    

Problem summary

  • USERS AFFECTED:
    
    WebSphere Commerce users who upload managed files through CMC or
    other tools.
    
    
    PROBLEM ABSTRACT:
    
    Unable to promote managed files into the WebSphere Commerce EAR
    due to missing file content in the database.
    
    
    
    BUSINESS IMPACT:
    
    Bad data in any managed file may prevent all the managed files
    from being promoted to the EAR for that upload operation.
    
    
    RECOMMENDATION:
    
    The scheduler command is modified to allow bypassing the
    problematic managed files and continue with loading the
    remainder of the managed files into the WebSphere Commerce EAR.
    
    The WC_ATTACHMENT trace should be turned on in order to
    determine the list of problematic managed files and resolve them
    by either uploading them again or deleting them from the
    Commerce staging database.  Failure to resolve the problematic
    managed files will eventually slow down the scheduler command.
    

Problem conclusion

  • When the scheduler command for promoting the managed file into
    Commerce EAR detects managed files with missing content,  it
    will record information of those files into the trace, ignore
    them and continue.  This will allow all the remaining managed
    files to be processed.
    
    
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV27234

  • Reported component name

    WC COM PROF ED

  • Reported component ID

    5724I4001

  • Reported release

    600

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    YesHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-30

  • Closed date

    2012-10-23

  • Last modified date

    2012-10-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC COM PROF ED

  • Fixed component ID

    5724I4001

Applicable component levels

  • R600 PSY

       UP



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Document information


More support for:

WebSphere Commerce Professional Edition

Software version:

6.0

Reference #:

IV27234

Modified date:

2012-10-23

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