IV25242: ERROR BMXAA4214E UNKNOWN ERROR HAS OCCURED ON ITEM ATTRIBUTE SEARCH WHEN REFINING SEARCH

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  
  
  Error BMXAA4214E Unknown error has occured on item attribute
  search when refining search
  
  Extended Problem Description:
  
  User is not able to perform the Refine operation in Inventory
  Attribute search and getting the error BMXAA4214E Unknown error
  has occured on item attribute search
  
  ENVIRONMENT:
  
  Maximo 7118
  Oil&Gas 7120
  Calibration 7120
  
  STEPS TO REPLICATE
  
  1)      Login to Maximo with a user that does not just have
  READONLY
  privileges
  2)      Go to the  Inventory Module
  3)      Select  Attribute Search  from the  Item  field popup
  4)      Add new row and enter an attribute name
  5)      Enter a search value
  6)      Click refine- at this point the unknown error dialog
  appears
  
  
  After investigating the issue the rootcause seems to be as
  follows:
  
  Error in Logs :
  
  
  java version "1.5.0_12"
  Java(TM) 2 Runtime Environment, Standard Edition (build
  1.5.0_12-b04)
  Java HotSpot(TM) Client VM (build 1.5.0_12-b04, mixed mode)
  java.lang.NoSuchMethodError:
  psdi.webclient.beans.assetcat.SearchAttributeBean.t
  oUseAssetFeature()Z
          at
  psdi.webclient.beans.assetcat.SelectValueAttributeBean.attribute
  Searc
  h(SelectValueAttributeBean.java:106)
          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
  Method)
          at
  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
  Impl.
  java:39)
          at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  Acces
  sorImpl.java:25)
          at java.lang.reflect.Method.invoke(Method.java:585)
          at
  psdi.webclient.system.session.WebClientSession.defaultHandler(We
  bClie
  ntSession.java:1210)
          at
  psdi.webclient.system.session.WebClientSession.handleEvent(WebCl
  ientS
  ession.java:1104)
          at
  psdi.webclient.system.session.WebClientSession.handleRequest(Web
  Clien
  tSession.java:708)
          at
  psdi.webclient.system.controller.RequestManager.manageRequest(Re
  quest
  Manager.java:102)
          at
  psdi.webclient.servlet.WebClientServlet.handleRequest(WebClientS
  ervle
  t.java:96)
          at
  psdi.webclient.servlet.WebClientServlet.doPost(WebClientServlet.
  java:
  45)
          at
  javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
          at
  javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
          at
  weblogic.servlet.internal.StubSecurityHelper$ServletServiceActio
  n.run
  (StubSecurityHelper.java:227)
          at
  weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubS
  ecuri
  tyHelper.java:125)
          at
  weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImp
  l.jav
  a:283)
          at
  weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26
  )
          at
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainIm
  pl.ja
  va:42)
          at
  psdi.webclient.system.filter.HttpGZIPFilter.doFilter(HttpGZIPFil
  ter.j
  ava:72)
          at
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainIm
  pl.ja
  va:42)
          at
  psdi.webclient.system.filter.HttpCrossSiteScriptingSecurity.doFi
  lter(
  HttpCrossSiteScriptingSecurity.java:64)
          at
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainIm
  pl.ja
  va:42)
          at
  weblogic.servlet.internal.WebAppServletContext$ServletInvocation
  Actio
  n.run(WebAppServletContext.java:3242)
          at
  weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authent
  icate
  dSubject.java:321)
          at
  weblogic.security.service.SecurityManager.runAs(SecurityManager.
  java:
  121)
          at
  weblogic.servlet.internal.WebAppServletContext.securedExecute(We
  bAppS
  ervletContext.java:2010)
          at
  weblogic.servlet.internal.WebAppServletContext.execute(WebAppSer
  vletC
  ontext.java:1916)
          at
  weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestI
  mpl.j
  ava:1366)
          at
  weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
          at
  weblogic.work.ExecuteThread.run(ExecuteThread.java:181)
  
  
  Analysis :
  
  
  Root Cause  :
  
  Inside  SelectValueAttributeBean class  they are calling
  toUseAssetFeature( )  from SearchAttributeBean class,  but that
  method
  does not exist in  SearchAttributeBean
  
  The cause of the issue needs to be reported against the ClassCat
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: maximo                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: ERROR BMXAA4214E UNKNOWN ERROR HAS      *
  *                      OCCURED ON ITEM ATTRIBUTE  SEARCH WHEN  *
  *                      REFINING SEARCH                         *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  ERROR BMXAA4214E UNKNOWN ERROR HAS OCCURED ON ITEM ATTRIBUTE
  SEARCH WHEN REFINING SEARCH
  

Problem conclusion

• <This is fixed in SearchAttributeBean.java to add to
  toUseAssetFeature().>
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | Release 7.1.1.12
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO OIL & GA

• Fixed component ID

  5724R5400

Applicable component levels

• R712 PSY

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