IV24775: MAXIMO DOES NOT CHECK WHEN A CROSSOVER DOMAIN IS USED TO ENTER REASON FOR WORK ORDER IN WOTRACK (OIL)

APAR status

• Closed as program error.

Error description

• Maximo does not check when a crossover domain is used to enter
  Reason
  For Work in Work Order Tracking (Oil).
  
  
  1. Create a New Work Order (Oil)
  
  2. Fill in all mandatory fields and make sure you enter Work
  Type before
  Location, you?ll see that when you enter the Location after Work
  Type
  the Matrix Index and Matrix Priority are being filled in.
  Note: the crossover domain automatically enters RFW5 when Work
  Type CM
  is entered.
  
  3. Create another New Work Order (Oil)
  
  4. Enter all fields except Work Type and Reason for Work (which
  has the
  condition linked to it).
  
  5. See what happens if you now enter the Work Type CM!
  The Matrix Index and Matrix Priority are not being filled in,
  the Java
  logic doesn?t check it.
  
  6. Not even if you save the Work Order.
  
  7. If you then manually enter RFW5, it still isn?t refreshed by
  Java,
  only when you first enter another value: RFW1, RFW2, RFW3, etc
  and then
  re-enter RFW5 it will be refreshed by Java.
  
  8. Crossover domain used to fill the Reason For Work field is
  placed in
  Table: WORKORDER, Attribute: WORKTYPE, Domain linked DEFRFWWORK
  
  9. In Organizations (Oil) we?ve defined the Default Reason for
  Work for
  each Work Type: (Please see screenshots)
  
  Additional Observation:
  I had a conversation with the core engineer about crossover
  domains and
  it is clear that they trigger actions on field classes.
  During the demonstration I made to this engineer the issue
  happened on
  pure oil and gas.
  There is one missing detail on the issue and it is the only way
  to
  reproduce the problem.
  You need to change the information on Asset/Location priority or
  Reason
  for Work field more than once. If you create the record from the
  scratch
  and fill all the information in the appropriate order, the issue
  will
  not happen. When we did the session with the customer, the issue
  was not
  noticed because of that.
  
  Note from L2:
  ===
  O&G Dev and Base Maximo Dev have authorized APAR creation
  against O&G.
  ===
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Maximo Oil & Gas                             *
  ****************************************************************
  * PROBLEM DESCRIPTION: Maximo does not check when a crossover  *
  *                      domain is used to enter Reason For Work *
  *                      in Work Order Tracking (Oil).           *
  *                                                              *
  *                      1. Create a New Work Order (Oil)        *
  *                                                              *
  *                      2. Fill in all mandatory fields and     *
  *                      make sure you enter Work Type before    *
  *                      Location, you'll see that when you      *
  *                      enter the Location after Work Type the  *
  *                      Matrix Index and Matrix Priority are    *
  *                      being filled in.                        *
  *                                                              *
  *                      Note: the crossover domain              *
  *                      automatically enters RFW5 when Work     *
  *                      Type CM is entered.                     *
  *                                                              *
  *                      3. Create another New Work Order (Oil)  *
  *                                                              *
  *                      4. Enter all fields except Work Type    *
  *                      and Reason for Work (which has the      *
  *                      condition linked to it).                *
  *                                                              *
  *                      5. See what happens if you now enter    *
  *                      the Work Type CM!                       *
  *                                                              *
  *                      The Matrix Index and Matrix Priority    *
  *                      are not being filled in, the Java logic *
  *                      doesn't check it.                       *
  *                                                              *
  *                      6. Not even if you save the Work Order. *
  *                                                              *
  *                      7. If you then manually enter RFW5, it  *
  *                      still isn't refreshed by Java, only     *
  *                      when you first enter another value:     *
  *                      RFW1, RFW2, RFW3, etc and then re-enter *
  *                      RFW5 it will be refreshed by Java.      *
  *                                                              *
  *                      8. Crossover domain used to fill the    *
  *                      Reason For Work field is placed in      *
  *                                                              *
  *                      Table: WORKORDER, Attribute: WORKTYPE,  *
  *                      Domain linked DEFRFWWORK                *
  *                                                              *
  *                      9. In Organizations (Oil) we've defined *
  *                      the Default Reason for Work for each    *
  *                      Work Type                               *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  MAXIMO DOES NOT CHECK WHEN A CROSSOVER DOMAIN IS USED TO ENTER
  REASON FOR WORK ORDER IN WOTRACK (OIL)
  

Problem conclusion

• Could not reproduce the problem. The crossover domsin only
  fills in the Reason For Work field and not the Fuction field.
  Both fields must be filled in to lookup the Matrix Index and
  Matrix Priority.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | Hotfix for Release 7.1.1.0 of Oil & Gas
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    MAXIMO
  

Fix information

• Fixed component name

  MAXIMO OIL & GA

• Fixed component ID

  5724R5400

Applicable component levels

• R711 PSY

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