IV23072: E-MAIL LISTENER DOES NOT WORK USING SMARTPHONE WITH INVALID FORMAT ERROR

APAR status

• Closed as program error.

Error description

• E-mail Listener does not work using smartphone
  
  PERFORMANCE ISSUE
  No
  
  STEPS TO REPRODUCE:
  1. Send email from smartphone (e.g. Android/Windows)
  ***********************
  #MAXIMO_EMAIL_BEGIN
  LSNRACTION=CHANGESTATUS
  ;
  LSNRAPPLIESTO=SR
  ;
  CLASS=SR
  ;
  TICKETID=SR1001
  ;
  STATUS=APPROVE
  ;
  #MAXIMO_EMAIL_END
  ***********************
  
  CURRENT ERRONEOUS RESULT:
  Email is not processed with invalid format error.
  
  EXPECTED RESULT:
  Email is processed and ticket is updated
  
  ADDITIONAL INFO:
  It works if sending email from smartphone (Blackberry)
  
  ENVIRONMENT:
  - SRM 7.2.1.1
  - MBS: 7.1.1.8-LA20120509-0847
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Inbound email to SR                          *
  ****************************************************************
  * PROBLEM DESCRIPTION: HTML code embedded in the SR details    *
  *                      field.                                  *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  HTML in the details field
  

Problem conclusion

• The html removal code, which wasn't removing HTML tags
  properly, has been fixed.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | Release 7.1.1.12
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R711 PSY

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