Fixes are available
APAR status
Closed as program error.
Error description
It's a script in the ITM Agent for ITNM. I installed ITM 6.2.3 on RHEL 5.5 x86_64 bit. My intent was to install all the ITM/TEP components on this single server, but this platform does not support the TEP Desktop Client. I also installed the ITM Agent for ITNM using the 3.9 GA install media. I then ran script setupITNMAgentSupport.sh, which is shipped as part of the install media under ITMAgent. It gave an error message because the Desktop Client is not installed. This can be easily fixed by checking if the component is installed, or checking if this is a RHEL 5.5 64-bit system, which cannot support Desktop Browser.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Alll ITM Agent users for ITNM 3.9 * **************************************************************** * PROBLEM DESCRIPTION: * * ITM AGENT FOR ITNM SCRIPT SETUPITNMAGENTSUPPORT.SH FAILS IF * * TEP * * DESKTOP NOT INSTALLED. * * Installed ITM 6.2.3 on RHEL 5.5 x86_64 bit. * * Installed the ITM Agent for ITNM using the 3.9 GA install * * media. * * * * I then ran script setupITNMAgentSupport.sh, which is shipped * * as * * part of the install media under ITMAgent. It gave an error * * message because the Desktop Client is not installed. * **************************************************************** * RECOMMENDATION: * * | fix pack | 3.9.0-ITNMIP-FP0002 * ****************************************************************
Problem conclusion
The script did not check if the component which agent support is been added is or not on the system. The command would fail when is not present on the system. I have changed the script to check if TEP desktop is installed before applying the agent support
Temporary fix
Comments
APAR Information
APAR number
IV22903
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
390
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-06-12
Closed date
2012-07-10
Last modified date
2012-07-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
R390 PSN
UP
R390 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
10 July 2012