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IV22903: ITM AGENT FOR ITNM SCRIPT SETUPITNMAGENTSUPPORT.SH FAILS IF TEP DESKTOP NOT INSTALLED

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APAR status

  • Closed as program error.

Error description

  • It's a script in the ITM Agent for ITNM.
    I installed ITM 6.2.3 on RHEL 5.5 x86_64 bit. My intent was to
    install all the ITM/TEP components on this single server, but
    this platform does not support the TEP Desktop Client. I also
    installed the ITM Agent for ITNM using the 3.9 GA install media.
    
    I then ran script setupITNMAgentSupport.sh, which is shipped as
    part of the install media under ITMAgent. It gave an error
    message because the Desktop Client is not installed. This can be
    easily fixed by checking if the component is installed, or
    checking if this is a RHEL 5.5 64-bit system, which cannot
    support Desktop Browser.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Alll ITM Agent users for ITNM 3.9                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ITM AGENT FOR ITNM SCRIPT SETUPITNMAGENTSUPPORT.SH FAILS IF  *
    * TEP                                                          *
    * DESKTOP NOT INSTALLED.                                       *
    * Installed ITM 6.2.3 on RHEL 5.5 x86_64 bit.                  *
    * Installed the ITM Agent for ITNM using the 3.9 GA install    *
    * media.                                                       *
    *                                                              *
    * I then ran script setupITNMAgentSupport.sh, which is shipped *
    * as                                                           *
    * part of the install media under ITMAgent. It gave an error   *
    * message because the Desktop Client is not installed.         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * | fix pack | 3.9.0-ITNMIP-FP0002                             *
    ****************************************************************
    

Problem conclusion

  • The script did not check if the component which agent support is
    been added is or not on the system. The command would fail when
    is not present on the system. I have changed the script to check
    if TEP desktop is installed before applying the agent support
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV22903

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    390

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-06-12

  • Closed date

    2012-07-10

  • Last modified date

    2012-07-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV NETWK MGR I

  • Fixed component ID

    5724S4500

Applicable component levels

  • R390 PSN

       UP

  • R390 PSY

       UP

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Document Information

Modified date:
10 July 2012