IBM Support

IV13415: NETSCREENINTERFACE AGENT CORE NOT HANDLING CONDITION PROPERLY

Direct links to fixes

ITNMIP_Patch_V3.8.0.89_AIXPPC32
3.8.0-TIV-ITNMIP-Linux-REF-FP0007
3.8.0-TIV-ITNMIP-Solaris-REF-FP0007
ITNMIP_Patch_V3.8.0.89_Win32
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 3, 3.9.0-TIV-ITNMIP-FP0003
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Based on the core stack provided, it seems like there is yet
another condition where the NetScreenInterface agent was not
handling it properly.

The device in question was returning empty nsVpnMonTunnelState
list and the agent assume that the device will always return
something

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* ITNM-IP 3.9 on all platform, i.e. Windows, Linux, Solaris    *
* and AIX                                                      *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* During the discovery process, the NetScreenInterface agent   *
* is coring.                                                   *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to ITNM-IP | fix pack | 3.9.0-ITNMIP-FP0002          *
*  | fix pack | 3.8.0-ITNMIP-FP0007                            *
****************************************************************
The device in question was returning empty nsVpnMonTunnelState
list and the agent assume that the device will always return
something.

    



Problem conclusion


    

  • The NetSScreenInterfaces has been updated to avoid the crash
from happening.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV13415
    • 

  • Reported component name
    TIV NETWK MGR I
    • 

  • Reported component ID
    5724S4500
    • 

  • Reported release
    390
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2012-01-19
    • 

  • Closed date
    2012-02-20
    • 

  • Last modified date
    2013-04-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV NETWK MGR I
    • 

  • Fixed component ID
    5724S4500
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            24 August 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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