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IV07103: KNP AGENT NOT PASSING HISTORICAL DATA TO TDW

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The customer has an agent instance configured to migrate 100000
    rows but the database has less than 100000 rows when this was
    configured.
    The agent tries to migrate the data for the timestamp when the
    configuration changed and it will just update the timestamp when
    there are 100000 rows.  In this scenario this will never
    happen and the agent will get stuck on a query that never
    returns data.
    
    Recreation scenario:
    
    
    1)verify how much data is on table polldata
    2)configure the agent to migrate more rows than polldata count
    3)restart the agent instance
    4)verify that table getpolldataLog will not update timestamp
    

Local fix

  • stop the agent and run
    
    delete from getPollDataLog;
    
    Start the agent
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All ITNM 3.x Report users.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The ITM agent stopped collecting performance data that       *
    * populates Tivoli Data Warehouse                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * | fix pack | 3.8.0-ITNMIP-FP0007                             *
    * | fix pack | 3.9.0-ITNMIP-FP0001                             *
    ****************************************************************
    

Problem conclusion

  • The migration rows parameters was more than the amount of rows
    at polldata table and the agent will never get new data because
    the timestamp used on query is updated when total amount of rows
    is transferred
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV07103

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    380

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-08-30

  • Closed date

    2011-09-23

  • Last modified date

    2011-09-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NC/PREC DISCOVY

  • Fixed component ID

    5724O52DS

Applicable component levels

  • R380 PSN

       UP

  • R380 PSY

       UP

  • R390 PSN

       UP

  • R390 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380"}]

Document Information

Modified date:
27 September 2021