Fixes are available
APAR status
Closed as program error.
Error description
snmp_walk.pl in ITNM 3.9 fails without any error message when walking a large snmp tree. If run against a smaller part of the snmp tree it works correctly.
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * All ITNM 3.9 users. * **************************************************************** * PROBLEM DESCRIPTION: * * ITNM3.9 SNMP_WALK.PL FAILS TO WALK LARGE TREES * **************************************************************** * RECOMMENDATION: * * | fix pack | 3.9.0-ITNMIP-FP0003 * ****************************************************************
Problem conclusion
The issue has been fixed indirectly in Fix Pack 3. Please upgrade to Fix Pack 3 The configuration change needed to allow long walks to succeed. The m_HelperReqTimeout field of the SnmpHelper.SnmpHelperConfig table defines how long an snmp request can take to return before it will time out. For walks that take longer than 20mins, this field will need to be increased. In DiscoHelperServerSchema.cfg: insert into SnmpHelper.SnmpHelperConfig ( m_HelperDbTimeout, m_HelperReqTimeout, m_HelperStartupTimeout, m_HelperDoWeQuery, // m_HelperDebugLevel, // m_HelperMessageLevel, // m_HelperLogFile, m_HelperDoWeStore ) values ( 259200, // 3 days 2400, // eg increase from 20 mins to 40 mins 90, // 90 seconds 0, // No, we don't query database. // 4, // debug level 4 // 'info', // messagelevel of 'info' // "$NCHOME/log/precision/snmphelper.log", // file name for the log file 0 // No, we we don't store data.
Temporary fix
Comments
APAR Information
APAR number
IV05220
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
390
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-08-10
Closed date
2013-02-19
Last modified date
2013-02-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
R390 PSN
UP
R390 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
19 February 2013