IV01854: APPROVAL INSTRUCTIONS NOT SHOWING UP PROPERLY IN SELF SERVICE UI

APAR status

• Closed as program error.

Error description

• Approval Instructions not showing up properly in Self Service
  UI
  Description: Customer is developing a workflow, in the
  Administrative
  Console in view Request the instructions are corrects, one line
  per each
  attribute, but in the Self console in the Instruction Detail,
  the
  attributes are in sequence in a single line.
  
  In the Self Service UI, the line feeds/carriage returns are
  ignored.
  This worked in earlier version of Fire Fox, specifically 3.6.13
  and
  earlier.
  
  Steps to Duplicate: I added a script box and approval box prior
  to the
  Create Person extension in the Add Person operation.
  
  In the script box, I have the following java script:
  
    var personObj = person.get();
    var instructionsTmp = "\nPerson Creation Details\n\n";
    instructionsTmp = instructionsTmp + "Full Name = " +
    personObj.getProperty("cn")[0] + "\n\n";
    instructionsTmp = instructionsTmp + "Please approve or reject
  the
       person creation by clicking on the Approve or Reject radio
  buttons
       below!";
    instructions.set(instructionsTmp);
  
  On the "Action Text" tab in the approval box, I have the
  following as
  the action text:
  
    <JS>instructions.get();</JS>
  
  When I then add a person, the View Activities > Approval Details
  in the
  UI Console (whether you are logged on as ITIM Manager reviewing
  activities for a user or while logged on to the UI Console as
  the
  approver), the line feeds/carriage returns are utilized to
  format how
  the Instructions are displayed to the user.
  
  But in the SSUI, the line feeds/carriage returns are removed
  from the
  Instruction Details when displaying the Approval details.
  
  Desired Behavior: Client wants the Instruction Details to appear
  in the
  SSUI as they do in the ITIM UI Console.
  
  Environment:
  
  ITIM 5.1 FP6
  Fire Fox 3.6.17
  

Local fix

• n/a
  

Problem summary

• Users affected:
  Customers using Self Service UI to look at Approval Instructions
  

Problem conclusion

• This fix for this APAR is contained in the
  following maintenance packages:
  | Interim Fix | 5.1.0.7-TIV-TIM-IF0030
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SERVER
  

Fix information

• Fixed component name

  IBM TIV IDENT M

• Fixed component ID

  5724C3405

Applicable component levels

• R510 PSY

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