Direct links to fixes
ITNMIP_Patch_V3.8.0.89_AIXPPC32
3.8.0-TIV-ITNMIP-Linux-REF-FP0007
3.8.0-TIV-ITNMIP-Solaris-REF-FP0007
ITNMIP_Patch_V3.8.0.89_Win32
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 3, 3.9.0-TIV-ITNMIP-FP0003
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005
APAR status
Closed as program error.
Error description
Can recreate locally with some devices in the lab. With the customer data, since I know it happens with that particular device, I can do the following steps: 1) In hop view, I searched for the node in the domain. Select this node. 2) When the view shows up, I right clicked and chose to "Graph SNMP MIB Data". I go to the second tab, select any poll. 3) When I select "OK" to graph the data, I receive the message: "The specified host cannot be found in the NCIM database. Please choose another."
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All ITNM 3.x users. * **************************************************************** * PROBLEM DESCRIPTION: * * MIB grapher error: "The specified host cannot be found in * * the NCIM database. Please choose another." The device ip is * * not in the ipEndpoint table * **************************************************************** * RECOMMENDATION: * * | fix pack | 3.8.0-ITNMIP-FP0007 * * | fix pack | 3.9.0-ITNMIP-FP0001 * ****************************************************************
Problem conclusion
This is caused when no interface record exists in scratchTopology with an m_IpAddress of the chassis (AccessAddress). This results in no entry for the chassis in the ipEndPoint table in ncim which is what produces the error in the MIB grapher. The fix is to check for chassis objects that have no corresponding interface records in CreateScratchTopology and tag them. A change to ModelNcimDb.cfg will create records in the ipEndPoint table for chassis that have been tagged
Temporary fix
Comments
APAR Information
APAR number
IV01549
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
380
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2011-06-07
Closed date
2011-07-22
Last modified date
2011-07-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
24 August 2023