IT33292: VM RESTORE ISSUE MAY EXHIBIT ONE OR MORE SYMPTOMS WHEN SOME VALUES IN THE CATALOG ARE UNEXPECTEDLY NULL

APAR status

• Closed as program error.

Error description

• Due to some values in the Spectrum Protect Plus catalog to be
  unexpectedly null, VM restore issue may exhibit one or more
  symptoms:
  Symptom 1:
  VM restore job may fail with the following error messages seen
  in the joblog:
  CTGGA2177,Unexpected error during recovery step (Mount
  hypervisor NFS volumes). Contact support for further assistance.
  Virgo log may display the following error messages:
  [date timestamp] ERROR asyncTaskExecutor-1149
  c.c.ecx.serviceprovider.recovery.common.StepChunkExecutor
    sessionID Unexpected error during recovery step (Mount
  hypervisor NFS volumes). Contact support for further assistance.
  [date timestamp] INFO  asyncTaskExecutor-1149
  c.c.ecx.serviceprovider.recovery.common.StepChunkExecutor
    sessionID Unhandled exception in recovery job
  java.util.NoSuchElementException: null
   at
  java.util.HashMap$HashIterator.nextNode(HashMap.java:1447)
   at java.util.HashMap$ValueIterator.next(HashMap.java:1474)
   at
  com.catalogic.ecx.serviceprovider.recovery.hypervisor.MountNfsDa
  tastoreStep.mount(MountNfsDatastoreStep.java:49)
   at
  com.catalogic.ecx.serviceprovider.recovery.hypervisor.MountNfsDa
  tastoreStep.run(MountNfsDatastoreStep.java:179)
   at
  com.catalogic.ecx.serviceprovider.recovery.hypervisor.Hypervisor
  JobStep.run(HypervisorJobStep.java:32)
   at
  com.catalogic.ecx.serviceprovider.recovery.hypervisor.Hypervisor
  JobStep.run(HypervisorJobStep.java:21)
   at
  com.catalogic.ecx.serviceprovider.recovery.common.StepChunkExecu
  tor.process(StepChunkExecutor.java:233)
   at
  com.syncsort.dp.xsb.service.jobmanager.sb.BasicProcessor.process
  (BasicProcessor.java:14)
  Symptom 2:
  When creating a VMware restore job, SPP UI may pop the
  following errors while trying to load the restore point for the
  VM:
  "An error has occurred. See logs for more information."
  When clicking the "Show Details" button to expand the error
  messages, the following excerpt can be seen:
  Error message :
            {
   "headers": {
    "normalizedNames": {},
    "lazyUpdate": null
   },
   "status": 500,
   "statusText": "OK",
   "url": "https://xxx,
   "ok": false,
   "name": "HttpErrorResponse",
   "message": "Http failure response for https://xxx: 500 OK",
   "error": {
    "id": "NullPointerException",
    "description": "An error has occurred. See logs for
  more information.",
    "title": "Error"
   },
  ......
  Virgo log may display the following errors:
  [date timestamp] ERROR http-nio-8082-exec-5
  c.s.dp.xsb.api.commons.exception.ExceptionMessageTranslator
      java.lang.NullPointerException: null
   at
  com.catalogic.ecx.serviceprovider.common.hypervisor.catalog.Hype
  rvisorProviderVersionCopy.getStorageSnapshotInfo(HypervisorProvi
  derVersionCopy.java:770)
   at
  com.catalogic.ecx.serviceprovider.common.hypervisor.catalog.Hype
  rvisorProviderVersionCopy.getStorageSnapshotVersionCopies(Hyperv
  isorProviderVersionCopy.java:449)
   at
  com.catalogic.ecx.serviceprovider.common.hypervisor.catalog.Hype
  rvisorProviderVersionCopy.getSnapshotVersionCopies(HypervisorPro
  viderVersionCopy.java:394)
   at
  com.catalogic.ecx.serviceprovider.common.hypervisor.catalog.Hype
  rvisorProviderVersionCopy.getVersionCopies(HypervisorProviderVer
  sionCopy.java:158)
   at
  com.catalogic.ecx.serviceprovider.common.hypervisor.catalog.Hype
  rvisorProviderCatalogImpl.getVersionCopies(HypervisorProviderCat
  alogImpl.java:962)
  Initial impact:
  Medium
  Versions Affected:
  10.1.x
  Additional keywords:
  SPP, SPPLUS, TS003512192, TS003320120, VM Restore
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.5.2218 and 10.1.6. Note that this is subject to change  *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Skip over invalid entries when enumerating recovery points.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels