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IT28854: PUREAPPLICATION SOFTWARE: THE SERVICE60 ( IWD ) MIGHT BE DOWN WHEN APACHE HTTPD SERVER HANGS

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APAR status

  • Closed as program error.

Error description

  • The Service60 ( IWD ) could be down when httpd server graceful
    restarts during log rotation.
    
    IWD was down since it was getting socket timeout exception for
    healthcheck calls:
    java.net.SocketTimeoutException: Socket operation timed out
    before it could be completed
    management_nodes.IWD | java.net.SocketTimeoutException: Socket
    operation timed out before it could be completed
    
    Log rotation happens every day. But this issue does not happen
    during every log rotation and is intermittent.
    When it happens apache httpd process hangs and does not log
    anything nor respond to any requests during this period.
    RedHat support recommends to do logrotation without restarting
    httpd.
    

Local fix

  • Running the following command to restart httpd service : psm
    reset Service3
    If it does not work please reboot the PSM by running the
    following command : psm reboot
    

Problem summary

  • Service 60 was going down during the log rotation
    

Problem conclusion

  • Removed ?HTTPD Graceful restart? option from Purescale
    logrotation - Fixed on Cloud Pak System 2.3.0.1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28854

  • Reported component name

    PUREAPP SOFTWAR

  • Reported component ID

    5725Q5200

  • Reported release

    225

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-04-18

  • Closed date

    2019-09-29

  • Last modified date

    2019-09-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    PUREAPP SOFTWAR

  • Fixed component ID

    5725Q5200

Applicable component levels

  • R230 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSL5ES","label":"PureApplication Software"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"225"}]

Document Information

Modified date:
28 September 2021