Fixes are available
APAR status
Closed as program error.
Error description
The Service60 ( IWD ) could be down when httpd server graceful restarts during log rotation. IWD was down since it was getting socket timeout exception for healthcheck calls: java.net.SocketTimeoutException: Socket operation timed out before it could be completed management_nodes.IWD | java.net.SocketTimeoutException: Socket operation timed out before it could be completed Log rotation happens every day. But this issue does not happen during every log rotation and is intermittent. When it happens apache httpd process hangs and does not log anything nor respond to any requests during this period. RedHat support recommends to do logrotation without restarting httpd.
Local fix
Running the following command to restart httpd service : psm reset Service3 If it does not work please reboot the PSM by running the following command : psm reboot
Problem summary
Service 60 was going down during the log rotation
Problem conclusion
Removed ?HTTPD Graceful restart? option from Purescale logrotation - Fixed on Cloud Pak System 2.3.0.1
Temporary fix
Comments
APAR Information
APAR number
IT28854
Reported component name
PUREAPP SOFTWAR
Reported component ID
5725Q5200
Reported release
225
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-04-18
Closed date
2019-09-29
Last modified date
2019-09-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
PUREAPP SOFTWAR
Fixed component ID
5725Q5200
Applicable component levels
R230 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSL5ES","label":"PureApplication Software"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"225"}]
Document Information
Modified date:
28 September 2021