IT24995: SERVER CAN CRASH WHEN RESTORING DATA FROM A CLOUD CONTAINER AND ENCRYPTION ENABLED

8.1.1.300-IBM-SPSRV-AIX
8.1.1.300-IBM-SPSRV-Linuxppc64le
8.1.1.300-IBM-SPSRV-Linuxs390x
8.1.1.300-IBM-SPSRV-Linuxx86_64
8.1.1.300-IBM-SPSRV-WindowsX64
8.1.6.000-IBM-SPSRV-AIX
8.1.6.000-IBM-SPSRV-Linuxppc64le
8.1.6.000-IBM-SPSRV-Linuxs390x
8.1.6.000-IBM-SPSRV-Linuxx86_64
8.1.6.000-IBM-SPSRV-WindowsX64
8.1.6.000-IBM-SPOC-AIX
8.1.6.000-IBM-SPOC-LinuxPPC64le
8.1.6.000-IBM-SPOC-Linuxs390x
8.1.6.000-IBM-SPOC-Linuxx86_64
8.1.6.000-IBM-SPOC-WindowsX64
8.1.6.000-IBM-SPCMS-Linuxx86_64
8.1.6.000-IBM-SPCMS-WindowsI32
8.1.6.000-IBM-SPCMS-WindowsX64
8.1.6.100-IBM-SPSRV-Linuxppc64le
8.1.6.100-IBM-SPSRV-AIX
8.1.6.100-IBM-SPSRV-Linuxs390x
8.1.6.100-IBM-SPSRV-Linuxx86_64
8.1.6.100-IBM-SPSRV-WindowsX64
7.1.7.500-TIV-TSMSRV-AIX
7.1.7.500-TIV-TSMSRV-HP-UX
7.1.7.500-TIV-TSMSRV-Linuxppc64
7.1.7.500-TIV-TSMSRV-Linuxs390x
7.1.7.500-TIV-TSMSRV-Linuxx86_64
7.1.7.500-TIV-TSMSRV-SolarisSPARC
7.1.7.500-TIV-TSMSRV-WIN
7.1.10.000-TIV-TSMSRV-AIX
7.1.10.000-TIV-TSMSRV-HP-UX
7.1.10.000-TIV-TSMSRV-Linuxppc64
7.1.10.000-TIV-TSMSRV-Linuxs390x
7.1.10.000-TIV-TSMSRV-Linuxx86_64
7.1.10.000-TIV-TSMSRV-SolarisSPARC
7.1.10.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V8.1.1.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 6 (V8.1.6) Downloads
IBM Spectrum Protect Server V8.1.6.X interim fix downloads
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 10 (7.1.10.000) Downloads

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect server can crash when trying to
  restore data from a cloud container with encryption enabled.
    This occurs due to client compression being enabled during
    the backup. The compression can cause the extent size to be
    larger than what was planned for at the time of the restore.
    During the restore, the I/O buffer is not large enough to
    accommodate the size of the extent and causes the server to
    crash.
  
  Spectrum Protect and Tivoli Storage Manager Versions Affected:
    Servers 7.1.7 and higher, 8.1.0 and higher
  Customer/L2 Diagnostics (If Applicable)
    The following call stack is seen in the core file:
  
      masterSynchSignalHandler ()
      _int_malloc () from /lib64/libc.so.6
      malloc () from /lib64/libc.so.6
      pkAllocTracked () at pkmemory.c:536
      SdAsyncReadChunk () at sdio.c:4334
      SdAsyncRead () at sdio.c:4097
      AsyncReadThread () at sdprodcon.c:2951
      PcConsumerThread () at prodcons.c:649
      StartThread () at pkthread.c:4016
    To determine the extents that are impacted during the restore
    the following SQL:
  
      db2 connect to tsmdb1
      db2 set schema tsmdb1
      db2 "select poolname, poolid from ss_pools"
      db2 "select count from sd_all_chunks where length>4096000
            and poolid=<cloud pool id> and bitand(flags, 8)=8"
  
      NOTE: Use the first select to get the <cloud pool id> for
      the second select.
  
  Initial Impact:
    Medium
  Additional Keywords:
    Crash TSM ENCRYPTION ENCRYPT COMPRESSION
  

Local fix

•   N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.10 and 8.1.6. Note that  *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Solaris, Linux,
  and Windows.
  Platforms fixed:  AIX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels