IBM Support

IT24883: BACKUP DEVCONFIG AND BACKUP VOLHISTORY FAIL ON WINDOWS WHEN WRITING FILES TO A REMOTE FILE SYSTEM

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APAR status

  • Closed as program error.

Error description

  • For device config and volume history files stored on a CIFS
    share where the IBM Spectrum Protect server's system and the
    file server do not share the same user registry
    (are not members of the same domain), the server can
    - create and open for writing a new file
    - delete an existing file
    It cannot
    - rename a file
    - open for writing an existing file
    - open for reading an existing file
    
    Therefore 'backup devconfig' and 'backup volhistory' to the
    remote files system will fail, after working for the initial
    backup.
    
    Errors seen will be similar to:
    
     ANR4511E Volume history file
     \\remote_file_server_name\directory\volhist.out.20180221143405
    could not be opened. To restore the
     database, access to this file is required
    
    Initial Impact: Medium
    
    IBM Spectrum Protect versions affected:
    Server  7.1.8.x and higher, and 8.1.2.x and higher on Windows
    
    
    | MDVREGR 8.1.2.0-TIV_5698MSV |
    | MDVREGR 7.1.8.0-TIV_5698MSV |
    

Local fix

  • Back up devconfig and volhistory to a local drive
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 8.1.6. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  Windows.
    Platforms fixed:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT24883

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-08

  • Closed date

    2018-05-15

  • Last modified date

    2018-05-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT24883

Modified date: 15 May 2018


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