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IT24766: UNABLE TO TRANSFER DATA TO IBM CLOUD OBJECT STORAGE(S3) STORAGE POOL: "ANR3716E ... HTTP STATUS CODE: 400"

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You can track all active APARs for this component.

APAR status

  • Closed as unreproducible.

Error description

  • The process from local to cloud transfer may fail and the
    following messages will show up in the FFDC log:
    
    FFDC_GENERAL_SERVER_ERROR ]: (sdcloud.c:3746)
    com.tivoli.dsm.cloud.api.ProviderS3 handleException
    com.amazonaws.services.s3.model.AmazonS3Exception No URI
    (Service: Amazon S3; Status Code: 400;
    Error Code: 400 No URI; Request ID: null) HTTP Status Code: 400
    
    This only applies to users using IBM Cloud Object Storage (S3)
    cloud type as cloud storage pools.
    
    
    
    Customer/L2 Diagnostics:
    A server SD trace will show up these messages:
    
    [349][sdcloud.c][3698][JavaSideTrace]:E
    com.tivoli.dsm.cloud.api.ProviderS3 handleException Exception:
    com.amazonaws.services.s3.model.AmazonS3Exception: No URI
    (Service:Amazon S3; Status Code: 400; Error Code: 400 No URI;
    Request ID:null), S3 Extended Request ID:
    null No URI (Service: Amazon S3; Status Code: 400; Error Code:
    400 No URI; Request ID: null)
    com.amazonaws.http.AmazonHttpClient.handleErrorResponse(AmazonHt
    tpClient.java:1370)
    com.amazonaws.http.AmazonHttpClient.executeOneRequest(AmazonHttp
    Client.java:917)
    com.amazonaws.http.AmazonHttpClient.executeHelper(AmazonHttpClie
    nt.java:695)
    com.amazonaws.http.AmazonHttpClient.doExecute(AmazonHttpClient.j
    ava:447)
    com.amazonaws.http.AmazonHttpClient.executeWithTimer(AmazonHttpC
    lient.java:409)
    com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.jav
    a:358)
    com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.j
    ava:3787)
    com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.j
    ava:3729)
    com.amazonaws.services.s3.AmazonS3Client.listObjects(AmazonS3Cli
    ent.java:606)
    com.tivoli.dsm.cloud.api.ProviderS3.sortedListOfObjects(Provider
    S3.java:1025)
    com.tivoli.dsm.cloud.api.ProviderS3.checkBucketPermissions(Provi
    derS3.java:340)
    com.tivoli.dsm.cloud.api.ProviderS3.createContainer(ProviderS3.j
    ava:495)
    com.tivoli.dsm.cloud.api.CloudHandler.createContainer(CloudHandl
    er.java:511)
    
    
    
    IBM Spectrum Protect versions affected:
    Server 7.1.x, 8.1.x until 8.1.3 on supported platforms
    
    
    
    Initial Impact:
    Medium
    
    
    
    Additional Keywords:
    TSM "Spectrum Protect" Amazon S3 "Status Code: 400"  "Error
    Code: 400" HTTP fail local transfer cloud Softlayer
    

Local fix

  • Upgrade the IBM Spectrum Protect Server to version 8.1.3 or
    later that includes the fix for this problem.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users of IBM Cloud Object    *
    * Storage with S3.                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * The problem does not exist in 8.1.3 and above.               *
    * Affected platforms for reported release: AIX, Linux, and     *
    * Windows.                                                     *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT24766

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED UR5

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-18

  • Closed date

    2018-05-24

  • Last modified date

    2018-05-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT24766

Modified date: 24 May 2018


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