IT24650: CLIENT SCHEDULED BACKUPS ARE MISSED WITH CLIENT ERROR ANS1029E AND SERVER ERROR ANR8601E AFTER SERVER IS UPGRADED TO V8.1.4

8.1.5.100-IBM-SPSRV-AIX
8.1.5.100-IBM-SPSRV-Linuxppc64le
8.1.5.100-IBM-SPSRV-Linuxs390x
8.1.5.100-IBM-SPSRV-Linuxx86_64
8.1.5.100-IBM-SPSRV-WindowsX64
8.1.6.000-IBM-SPSRV-AIX
8.1.6.000-IBM-SPSRV-Linuxppc64le
8.1.6.000-IBM-SPSRV-Linuxs390x
8.1.6.000-IBM-SPSRV-Linuxx86_64
8.1.6.000-IBM-SPSRV-WindowsX64
8.1.6.000-IBM-SPOC-AIX
8.1.6.000-IBM-SPOC-LinuxPPC64le
8.1.6.000-IBM-SPOC-Linuxs390x
8.1.6.000-IBM-SPOC-Linuxx86_64
8.1.6.000-IBM-SPOC-WindowsX64
8.1.6.000-IBM-SPCMS-Linuxx86_64
8.1.6.000-IBM-SPCMS-WindowsI32
8.1.6.000-IBM-SPCMS-WindowsX64
7.1.9.100-TIV-TSMSRV-AIX
7.1.9.100-TIV-TSMSRV-HP-UX
7.1.9.100-TIV-TSMSRV-Linuxppc64
7.1.9.100-TIV-TSMSRV-Linuxs390x
7.1.9.100-TIV-TSMSRV-Linuxx86_64
7.1.9.100-TIV-TSMSRV-SolarisSPARC
7.1.9.100-TIV-TSMSRV-WIN
8.1.6.100-IBM-SPSRV-Linuxppc64le
8.1.6.100-IBM-SPSRV-AIX
8.1.6.100-IBM-SPSRV-Linuxs390x
8.1.6.100-IBM-SPSRV-Linuxx86_64
8.1.6.100-IBM-SPSRV-WindowsX64
7.1.10.000-TIV-TSMSRV-AIX
7.1.10.000-TIV-TSMSRV-HP-UX
7.1.10.000-TIV-TSMSRV-Linuxppc64
7.1.10.000-TIV-TSMSRV-Linuxs390x
7.1.10.000-TIV-TSMSRV-Linuxx86_64
7.1.10.000-TIV-TSMSRV-SolarisSPARC
7.1.10.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V8.1 Fix Pack 6 (V8.1.6) Downloads
IBM Spectrum Protect Server V7.1.9.X interim fix downloads
IBM Spectrum Protect Server V8.1.6.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 10 (7.1.10.000) Downloads

APAR status

• Closed as program error.

Error description

• After IBM Spectrum Protect Server is upgraded to v8.1.4, the
  scheduled backups from pre-V7.1.8/8.1.2 levels of clients may
  be missed. Client error log shows following error:
  
  ANS1029E Communication with the TSM server is lost.
  Will attempt to get schedule from server again in 20 minutes.
  
  Server activity log shows ANR8601E error during the SSL
  handshake. The certificate exchanged between the server and
  client is not validated.
  
  Even node has VALIdateprotocol=No setting, problem still exists
  because client scheduler does not pick up server changed
  attributes without restarting the scheduler.
  

Local fix

• Restart the client acceptor-managed or traditional
  scheduler depending on which mode is used to manage
  the scheduler
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users with clients having    *
  * the VALIDATEPROTOCOL=ALL attribute.                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.9.100, 7.1.10 and 8.1.6. *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, HP-UX, Linux, Solaris, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels