IBM Support

IT24203: REPORTS IN OC DO NOT WORK DUE TO LONG IDLE OC SESSIONS.

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APAR status

  • Closed as program error.

Error description

  • When the Operations Center (OC) Hub server has OC sessions that
    are idle for a long time, the reports in the OC do not work.
    The sessions started by the OC do not end properly and become
    idle.
    Reports in the OC do not work. Manually run the same SQL query
    on the server will take a long time to complete. The SQL query
    will gradually become slower and slower to complete.
    
    IBM Spectrum Protect Versions Affected:
    All supported IBM Spectrum Protect server
    
    Customer/L2 Diagnostics (If Applicable)
    When the reports work, manually run the same SQL queries on the
    server will complete quickly.
    When the reports do not work, manually run the same SQL queries
    on the server will take much longer to complete.
    
    QUERY SESSION on the HUB server will show idle OC sessions for
    more than 1 hour. The OC sessions are the sessions started by
    administrator with partial name 'IBM-OC'
    
    SHOW MONQUEUES will show the monitor queues being full. For
    example,
    0: Queue(0000008CE9333000)(E9333000) Session(993756) Count(0)
    Created(11/27/2017 0:37:6)
    1: Queue(0000008CB0603000)(B0603000) Session(967391) Count(5407)
    Created(11/26/2017 12:4:55)
    2: Queue(0000008C2F681000)(2F681000) Session(941763)
    Count(14385) Created(11/26/2017 0:41:5)
    3: Queue(0000008C2605D000)(2605D000) Session(925802)
    Count(21834) Created(11/25/2017 17:40:41)
    4: Queue(0000008BD57AA000)(D57AA000) Session(921731)
    Count(27998) Created(11/25/2017 15:36:54)
    5: Queue(0000008BB06B4000)(B06B4000) Session(901386)
    Count(29100) Created(11/25/2017 5:50:30)
    6: Queue(00000088F1C4A000)(F1C4A000) Session(894655)
    Count(34261) Created(11/25/2017 2:20:1)
    
    For V7 IBM Spectrum Protect servers the queue is full when the
    count reaches 1024000,
    For V8 IBM Spectrum Protect servers the queue is ull when the
    count reaches 10240.
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM Tivoli Storage Manager SP
    

Local fix

  • Use command CANCEL SESSION to cancel all OC sessions when you
    see the following conditions:
    -  Session started by the Operations Center are idle for a long
    time such as 1 hour or more.
    -  COUNT value on the monitor queue continues to increase
    approaching  the maximum queue size.  In a normal monitor queue
    the COUNT increases as data is put on it and then drop down to
    under a hundred as data is read from it
    
    Restart the IBM Spectrum Protect server will also clear out the
    idle sessions.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.10 and 8.1.5. Note that  *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT24203

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-03-07

  • Closed date

    2018-04-16

  • Last modified date

    2018-04-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT24203

Modified date: 16 April 2018


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