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IT23976: 'SRVE0190E: FILE NOT FOUND' ON REST API REQUEST FROM OPERATIONS CENTER HOST

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APAR status

  • Closed as program error.

Error description

  • A REST API query towards the Operations Center (OC) host can
    fail with the error :
    'SRVE0190E: File not found'
    
    Example with the curl utility :
    
    curl -kv -u user:"pwd" -H 'OC-API-Version: 1.0' https://<OC
    host address>:11090/oc/api/help
    
    will fail with :
    
    < HTTP/1.1 404 Not Found
    ...
    {"error":{"httpStatus":"Not
    Found","errorCode":404,"message":"Incorrect URL: https://<OC
    host address>:11090/oc/api/help"}}
    
    While the expected output should begin with :
    ...
    <help>
    <StoragePool>
    <help>
    <GET>
    <help
    storagepool="oc/api/servers/{server}/storagepools/{storagepool}/
    details"/>
    </GET>
    </help>
    </StoragePool>
    <Server>
    <help>
    <GET>
    <help clients="oc/api/servers/{server}/clients"
    detail="oc/api/servers/{server}/details"
    domains="oc/api/servers/{server}/domains"
    schedules="oc/api/servers/{server}/schedules"/>
    ...
    
    IBM Spectrum Protect Versions Affected:
    IBM Spectrum Protect Operations Center 8.1.4.0 on AIX, Linux
    and Windows
    
    | MDVREG 8.1.4.0 5608E01UI |
    
    Initial Impact: Medium
    
    Additional Keywords: OC REST API query request 404 http
    

Local fix

  • 1. Stop the OC
    2. Edit the file 'server.xml' located in :
       AIX/Linux: installation_dir/ui/Liberty/usr/servers/guiServer
         Windows: installation_dir\ui\Liberty\usr\servers\guiServer
    3. Update jaxrs-1.1 to jaxrs-2.0
    4. Save the file
    5. Start the OC
    6. Verify REST API now works
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect Operations Center users of the REST *
    * API.                                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 8.1.6. Note that this is     *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23976

  • Reported component name

    TSM OPERATIONS

  • Reported component ID

    5608E01UI

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-07

  • Closed date

    2018-05-23

  • Last modified date

    2018-05-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM OPERATIONS

  • Fixed component ID

    5608E01UI

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 814

Reference #: IT23976

Modified date: 23 May 2018


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