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IT23887: SERVER CAN CRASH IN SDVALIDATEOPENCONTAINERHEADER TRANSFERRING LOCAL DATA TO CLOUD OBJECT STORAGE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When using cloud container pools using S3 or Azure as the cloud
    type, there is a crash that can occur
    when transferring data from local  directory storage to cloud
    object storage.
    This can occur when the server is trying to move a container
    that was already moved.
    
    From the crash, the important functions to match are:
    (example from getcoreinfo.txt on Linux)
    
    #4 0x0000000000d2fd20 in SdValidateOpenContainerHeader
    (txnId=<optimized out>, cntrP=0x7fb4a9d06f18) at sdcntr.c:9105
    #5 0x0000000000d69fc3 in SdMoveContainer (ctlP=0x7fb964457a28,
    srcCntrId=8311, cntrType=SdContainerTypeDedup, newDirP=0x0,
    procCtlDescP=0x7fb964010d68) at sddefrag.c:1808
    #6 0x0000000000d6feec in FlushCloudCacheContainer
    (workItemP=<optimized
    out>) at sddefrag.c:6111
    #7 FlushCloudCacheCntrThread (arg1P=<optimized out>,
    arg2P=<optimized
    out>) at sddefrag.c:6072
    #8 0x000000000114f475 in PcConsumerThread (argP=<optimized out>)
    at
    prodcons.c:649
    
    And this FFDC line:
    [date/time][ FFDC_GENERAL_SERVER_ERROR ]: (psfile.c:2741) Error
    (platform specific) 2
    opening file
    tsm-ab-c/219-b855506176f4e711b2ae064c1ab5de8a-L/0000000000003219
    .dcf.
    
    No activity log error/warning messages occur at or around  time
    of crash.
    
    This applies to cloud container pools using S3 or Azure as the
    cloud type.
    
    
    Initial Impact: Medium
    
    Tivoli Storage Manager and IBM Spectrum Protect versions
    affected:
    Server 7.1.x and 8.1.x and higher on all supported platforms
    
    
    
    
    
    
    Additional Keywords:  TSM  Spectrum Protect cloud local transfer
    crash core abend
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users of S3 and Azure type   *
    * cloud storage pools.                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 8.1.5 and 7.1.9. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23887

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-08

  • Closed date

    2018-02-22

  • Last modified date

    2018-02-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 81L

Reference #: IT23887

Modified date: 22 February 2018


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