IT23753: VIRTUAL MACHINE BACKUP FAILING WITH "ANS2696E CONTROL OR DATA FILES WERE FOUND" MESSAGE

APAR status

• Closed as program error.

Error description

• Performing a Virtual Machine backup using IBM Spectrum Protect
  for Virtual Environments - Data Protection for VMware, the
  backup may fail reporting the following error:
  
  ANS2696E Control or data files were found to be compressed but
  not  deduplicated for vm <Virtual_Machine_name>
  
  
  This message will appear when:
  - on Data Mover client both compression and deduplication are in
  place :
  
   COMPRESSION: YES
   DEDUPLICATION: YES
  
  AND
  
  - on the IBM Spectrum Protect Server, the COPY DESTINATION for
  the management class hosting the CTL file (VMCTLMC), refers to a
  storage pool that doesn't use the deduplication (DEDUP=NO).
  
  
  
  IBM Spectrum Protect for Virtual Environments Versions Affected:
  IBM Spectrum Protect for Virtual Environments - Data Protection
  for VMware on Windows and Linux version 7.1.8 and 8.1.4
  | MDVREGR 7.1.8.0-5725TVEVM |
  | MDVREGR 8.1.4.0-5725TVEVM |
  
  Products affected:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware version 8.1.4 and higher on Windows x64 platforms.
  
  This problem also affects IBM Spectrum Protect Backup-Archive
  Client which is the data mover for Data Protection for
  VMware 7.1.8 and higher. If you are using
  Data Protection for VMware 7.1.8 and higher refer to APAR
  IT24796
  
  Initial Impact: Medium
  
  
  Additional Keywords: tdp4ve tsm4ve backup CTL file "management
  class" DEDUP YES ANS2696E
  

Local fix

• Set the VMSKIPCTLCOMPRESSION option to YES (VMSKIPCTLCOMPRESSION
  YES in client option file) and repeat a full VM backup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware version 8.1.4 and 7.1.8 running   *
  * on all Microsoft Windows x64 and Linux x86 platforms.        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Data Mover version 8.1.6 on Windows x64 and Linux *
  * x86 platforms.                                               *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Compression and deduplication options are now correctly handled
  for control files.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT24796

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels