IBM Support

IT23195: FILEGATEWAYREROUTE PROCESS LOOPING WHEN CUSTOMER REPLAYS FAILED ROUTES

Direct links to fixes

iSeries_Media_5020603_6.zip
iSeries_Media_5020603_6
Media_IM_5020603_6
Media_IM_5020603_6

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APAR status

  • Closed as program error.

Error description

  • FileGatewayReroute process looping when customer replays failed
routes.

Customer system has two old files in IBM Sterling File Gateway
that continue to replay every 5 minutes.

Followig error message is raised :
Failed to load message 1,117,839 from mailbox.  Cause:
java.lang.Exception: Missing Data for Replay: Document=null,
Filename=file.zip, UserName=username most likely due to a
system failure..

The files are not being deleted from the FG_REROUTE table.

Local fix

  • STRRTC - 545475
BD/JMB
Circumvention: None

Problem summary

  • Users Affected:
ALL

Problem Description:
IBM Sterling File Gateway reroutes files on its own causing
production impact.


Platforms Affected:
ALL

Problem conclusion

  • Resolution Summary:

A code fix is provided.


DELIVERED IN:
5020603_6

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT23195
    • 

  • Reported component name
    STR B2B INTEGRA
    • 

  • Reported component ID
    5725D0600
    • 

  • Reported release
    526
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-11-16
    • 

  • Closed date
    2018-07-12
    • 

  • Last modified date
    2018-07-14
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR B2B INTEGRA
    • 

  • Fixed component ID
    5725D0600
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 September 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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