IT22653: PCOM: LLC2 SNA CONNECTION FAILS ON WINDOWS 10 32BIT OPERATING SYSTEM

IBM Personal Communications 12.0.4

APAR status

• Closed as program error.

Error description

• Personal Communications v12.0.2
  Windows 10 32bit (ver 1703 build 15063)
  
  PCOM v12 cannot connect to the host by using SNA connection
  after new install.
  
  When try to connect, PCSCC014 error occurs,
  The LogViewer shows PCS5100E,PCS1330E,PCS4122E errors.
  
  From display session,  Communication menu
  --> Configure --> Link Parameters
  --> Next --> Next
  The "LAN Device Connection" does not shows network adapter.
  Network adapter should be: LANX_04
  
  PCOM does not seem to find the PC's NIC (Network interface card)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Personal Communications SNA users                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Personal Communications cannot connect to host through   *
  * SNA protocol in Windows-10 Operating System                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Steps to Reproduce:
  1. Open PCOMM display session with "SNA/IP" selected as the
  "Interface"
  2. From the menu, go to "Communication" --> "Configure" -->
  "Link Parameters" --> Enter "Net ID" & "CP Name"--> "Next"-->
  "Next"
  3. The "LAN Device Connection" does not show the network adapter
  Analysis:
  In Windows-10 Operating System, the SNA network driver
  registration was not handled properly during installation.
  The associated registry key gets altered during installation,
  leading to inaccessibility of necessary information for SNA to
  get connected.
  Instead of -
  "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\IBM_LLC2" key,
  following key is created -
  "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\IBMLLC2È  ,
  causing the issue.
  

Problem conclusion

• PCOMM installation code has been modified to address the issue.
  Fix is scheduled for PCOMM 12.0.4  Refresh Pack.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  PCOMM COMBO-ENG

• Fixed component ID

  5639I7000

Applicable component levels