IBM Support

IT21667: 'BACKUP VM' MIGHT CRASH DURING VCENTER COMMUNICATION

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The 'Backup VM' process might crash while communicating with the
    vCenter when there are network errors.
    The call stack will be similar to the following :
    
    dsmcsvc.exe!vmVSphereTaskStatus::checkForVSphereTaskCancel()
    Line 877
    dsmcsvc.exe!VmSendData(vmBackupData_t * vmBackupDataP,
    nfVmObjInfoVM_t * nfVmObjInfoVmP)  Line 7168
    dsmcsvc.exe!vmVddkBackupVM(vmData * vmDataP) Line 10712
    dsmcsvc.exe!vmBackupVM(vmData * vmDataP) Line 3768
    dsmcsvc.exe!tlVMSend(txnConsumerObject_t * txnConObjP, txnSpec_t
    * txnSpecP, DccBackupController * baCP) Line 1971
    dsmcsvc.exe!DccTxnConsumer::HandleQueue() Line 3282
    dsmcsvc.exe!DccTxnConsumer::Run(void * argP) Line 2905
    dsmcsvc.exe!DccTxnConsumer::DoThread(void * argP) Line 3799
    dsmcsvc.exe!startThread2(Threadstart * startInfoP) Line 1626
    dsmcsvc.exe!startThread(Threadstart * startInfoP) Line 1587
    msvcr110.dll!_callthreadstartex() Line 354
    msvcr110.dll!_threadstartex(void * ptd) Line 332
    kernel32.dll!BaseThreadInitThunk() Unknown
    ntdll.dll!RtlUserThreadStart() Unknown
    
    Products affected:
    IBM Spectrum Protect Backup-Archive Client version
    7.1 on Windows x64 and Linux x86 platforms.
    
    Note: The Backup-Archive Client is a prerequisite to using the
    Data Protection for VMware. In Data Protection for VMware
    environments, the Backup-Archive Client is also known as the
    data mover.
    
    This problem also affects IBM Spectrum Protect for Virtual
    Environments: Data Protection for VMware 8.1. If you are using
    Data Protection for VMware 8.1, refer to APAR IT21949
    
    Initial Impact: Medium
    
    Additional Keywords: tdp4ve tsm4ve crash VMware
    

Local fix

  • Ensure communications between the data mover client host and the
     vCenter is working and retry the backup.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Data Protection for VMware version 7.1 and 8.1.0 running on  *
    * all Microsoft Windows x64 and Linux x86 platforms.           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * Client version 7.1.8 on Windows x64 and Linux x86 platforms. *
    * Note 1: The Backup-Archive Client is a prerequisite to using *
    * the Data Protection for VMware. In Data Protection for       *
    * VMware environments, the Backup-Archive Client is also known *
    * as the data mover.                                           *
    * Note 2: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • Handling of communication errors with vCetner has been enhanced
    to avoid the crash.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21667

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-03

  • Closed date

    2017-08-18

  • Last modified date

    2017-08-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    IT21949

Modules/Macros

  • dsmagent dsm
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT21667

Modified date: 18 August 2017


Translate this page: