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IT21657: ANS9999E MESSAGE WITH FILE ACCESS ERROR RETURN CODE 1359 CAUSES AN ANS1999E AND STOPS THE BACKUP

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If a corrupted file is encountered during a backup it may cause
    the backup to stop instead of skipping the file and continuing.
    The messages seen in dsmerror.log are:
    
     ANS9999E ..\..\common\winnt\ntrc.cpp(767): Received Win32 RC
    1359 (0x0000054f) from FileOpen(): CreateFile. Error
       description:An internal error occurred .
    ANS1999E Incremental processing of '\\uncname\x$' stopped.
    
    
    Tivoli Storage Manager  / IBM Spectrum Protect Versions
     Affected:  Client  V6.3.x, V6.4.x, V7.1.x and V8.1.x on
                Windows platforms.
    
    Customer/L2 Diagnostics:
    
    - A client trace taken with "service" flag will allow to
    identify the file like in the below extract:
    
     \common\fio\ntfileio.cpp(7994):
       FileOpen(\\uncname\x$\path\filename.xxx): Entry.
     \common\fio\ntfileio.cpp(8086): FileOpen(): Opening
       '\\uncname\x$\path\filename.xxx'
     \common\winnt\ntrc.cpp( 732): TransWin32RC(): Translated Win32
      RC 1359 (0x0000054f) from FileOpen(): CreateFile to TSM RC 131
     \common\ut\GlobalRC.cpp( 428): msgNum = 9999 changed the Global
      RC.
    
    
    Initial Impact: Low
    
    Additional Keywords:  TSM corruption win32rc
                          ERROR_INTERNAL_ERROR
    

Local fix

  • - Exclude the affected file from the backup
    - Contact the system administrator to take action to correct the
      affected file(s)
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 6.3, 6.4, 7.1 and 8.1 running *
    * on all Microsoft Windows platforms.                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * Client version 7.1.8 and 8.1.4 on all Microsoft Windows      *
    * platforms.                                                   *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • The client has been fixed so the Windows return code 1359
    (ERROR_INTERNAL_ERROR) will be mapped to RC_ACCESS_DENIED. So,
    the error message is logged for the file, and the backup
    continues with the next object.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21657

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-01

  • Closed date

    2017-08-18

  • Last modified date

    2017-08-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT21657

Modified date: 18 August 2017


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